Industry Comment


Où est la boulangerie?

When you ask me a question, help me pitch my answer at the right level. That’s the point of communication.

Banking for net-zero homes

Banks can make a significant difference to the planet, to their customers, and ultimately to their bottom line.

Who owns the client?

Change the way you book revenue and you’ve transformed the way clients are treated forever.

Caveat emptor

Give praise where it’s deserved. Give it publicly. Give it as often as it’s earned. And don’t add conditions.

Banking on spreadsheets

Banks and fintechs need to step up their game to serve customers better when it comes to money management.

My favourite place

It’s not ‘doing the right thing’ if you only do it occasionally. You need to maintain high standards every day.

How long is a piece of string?

No matter who you are or what you’re trying to achieve, it helps to act with urgency, before it becomes urgent.

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