The public perception of banks has been battered in recent years, but financial institutions have been working hard to repair the damage. A key tool in their strategy has been to improve customer service in a multichannel environment.
Conduct risk, which places emphasis on providers of credit to treat customers fairly, will challenge them to deliver higher standards of customer support across the whole relationship.
At the centre of the national crisis sits a banking industry tarnished in the public’s eyes by poor performance, excessive pay and the ongoing need for state support. Just where does the industry go from here and how does it start to rebuild trust?
Banks worldwide have been struggling in the battle against financial crime. Recent high-profile examples demonstrate that the rate of anti-money laundering compliance enforcement is continuing to rise.
Salaries for staff in London’s financial services sector are expected to remain flat, particularly among contract and temporary staff, according to the annual survey carried out by Morgan McKinley – but nearly a third of staff expect pay rises of 10%.
As job cuts continue to bite at some of the world’s largest banks and financial institutions, new figures from Bloomberg Industries reveal the scale of the cull driven by lacklustre macroeconomic performance in Europe, a declining stock market and tightening financial regulation.
The banking industry, integral to our commercial and personal lives, has always evolved with the times to embrace new challenges and consumer attitudes. Technology plays an obvious and increasingly important role in this evolution.
January 2013 Experts on five markets—Brazil, France, Italy, Middle East and Russia—discuss how prepaid is developing where they’re doing business, as providers and consultants. By Loraine DeBonis, Editor-in-Chief Paybefore: How widely has prepaid been adopted in Brazil beyond the meal voucher market? Neissan Monadjem: The food voucher programs along with the mobile prepaid “card” vertical represent 80 […]
Leaving no stone unturned in our mission to bring you information and data on banking systems from all corners of the globe, it is with some excitement that we pass on news from the learned journal Decision Support Systems.
The finance sector has been plagued with bad press over the past five years, with little respite for those in the industry, but despite the issues faced by the sector, 59% of IT jobseekers would still consider entering the industry, writes Richard Nott, website director at CWJobs.co.uk.
January 2013 By Jeremy T. Rosenblum and Stefanie H. Jackman, Ballard Spahr LLP The sky is not falling—at least yet. The ability of the Consumer Financial Protection Bureau (CFPB) to supervise smaller banks (less than $10 billion in assets) and other companies providing prepaid cards to consumers is currently limited. For participants in the […]
As we’re broadly in agreement with the view of a character in Carla Lane’s 1970s sit-com The Liver Birds that opera is “just Italians arguing to music”, we’d best pass on this news with as little critical comment as possible. Following the success of oddball opera subjects – Nixon in China, Jerry Springer: The Opera […]
January 2013 We wanted to start the year off with some perspective from industry thought leaders across the globe to find out what will shape prepaid and emerging payments in the new year. We asked several executives from a variety of companies as well as a few analysts to share their thoughts about what the […]
Despite conflicting priorities and the sluggish economic climate, 2012 saw banks increase their investment in innovation. In fact, a survey conducted in the latter half of the year showed that 76% of banks have increased their investment in innovation from the previous year, writes Mohit Joshi of Infosys. The global study of 300 bankers also […]
December 2012 It’s been an exciting year for prepaid and emerging payments. We’ve seen intriguing, unexpected partnerships (Starbucks and Square, PayPal and Discover), a steady stream of new mobile entrants attracting investors and, in the past few months, prepaid card launches in the Middle East, Russia and Africa. We expect 2013 to bring even […]
Back in May, I chaired the 2012 Future of Mobile Banking conference held in London, writes Karl Rieder, delivery manager, GFT. At the event, I expressed my disappointment with the state of mobile banking (and with my own bank, in particular).
