Insurance industry identity crisis and modernisation
Modernisation isn’t just a necessity, it’s an inevitable cultural change and the pivot point is now.
Industry Comment
Will AI replace humans in the insurance industry?
Will you be one of the 800 million individuals ousted by AI?
National cryptocurrencies are not a thing: a pedant’s lament
Here we are, talking about decentralised centralised networks. Madness?
Digital transformation: is NatWest leading the way or going a step too far?
A bold new move that could shake up the banking industry.
Customer experience at the centre of innovation agenda
Innovating is the only way to stay ahead in today’s dynamic marketplace.
Surviving the digital era by accident: banks and gen X bankers
The digital era is here and, with it, a generation that champions creative forces and conversational integrity.
Defining the insurance company of the future
Just as customer demands are changing in a digital economy, insurtech-driven change is also inevitable.
The best banking and internet payment options
There’s no right or wrong way to purchase anything online.
Disruptive technology: the post-trade world wakes up
Looking at three pivotal technologies: distributed ledger type (DLT), common platforms, and cyber defences.
I’ve spent nothing on marketing!*
The efforts that yield the best results are the ones that are thought through and consistent.
Mission to Mars: or how I manage to make everything about fintech
We don’t directly do good in our fintech-verse, but we push the world towards something better.
How fintech firms can take cover from cyberattacks
Revolutionising technologies are coming up by day and rendering most of the old business models obsolete.
Banks and fintechs – friends or foes?
Who goes there? A look at new frontiers and the bottom line.
Strangers in a Foreign Land: when incumbent retail banks “go digital”
It’s not practicality that makes banking in a foreign country hard. It’s bankers.
Could data masking prevent credit card fraud?
Examining the latest weapon cybercriminals have acquired – data masking.
Industry alignment or industry confusion – what is a financial institution?
How industry labels and market segment boxes are no longer so revealing.
The five myths of Open Banking
Five key myths have been allowed to percolate in the minds of consumers and it’s high time these were busted.
Fintech in 2018 – collaborating for the future of fintech
How to ensure the success of innovative new solutions is assured.
Cutting edge broking
Insurtech will bring about new ways of broking and enhance the current insurance industry.
The importance of knowing your payments are secure
The explosion of e-commerce has led to an increase in online fraud and money laundering.
What cryptocurrency trends can we expect in 2018?
Let’s take a look at some of the key talking points of the cryptocurrency economy in 2018.
Drowning in regulation
With more and more regulations being added and enforced, how can companies keep up?
Unified monitoring: how banks can plan for success, not just prepare against failures
How to stay competitive among other brick-and-mortar operations.
A new twist on an ancient game
Lotto games have been around since before 205 BC in China, and used to finance major infrastructure projects.
How the internet has democratised finance
Thanks to the internet and tech anyone anywhere can take part in financial trading.
The open future is here: now comes the hard part
The arrival of open banking will (eventually) prompt entirely new services.
How are traditional market players responding to cryptocurrencies?
2017 will probably be noted for two things – Donald Trump took office and the world took notice of cryptocurrencies.
How can insurtech ramp up your firm’s digital renaissance?
Explore the crucial elements of an effective digital strategy.
Three steps to improving customer engagement with AI
What does 2018 have in store for AI, and how can companies get the most out of it?
Blockchain – not for payments?
Blockchain still has the subject of heated discussion and massive investments of time and money.
We were kings when fees went to zero
Spirios Margaris discusses the troubling future of zero fee financial services.
Top six trends in payments
What trends will be impacting the payments industry this year?
Close to you – how white-label partnerships will continue to evolve
They have deepened and broadened, now covering more services than have been traditionally associated with the term.
Four regtech trends of 2017
Cast your mind back to 2017. Did the trends predicted shake the industry as much as we thought?
Is the insurance industry ready for autonomous cars?
Driverless cars; opportunity for the insurance sector or a challenge that could lead to its downfall?
AI is on!
Implementation of first uses cases around real-time contextual added-value banking notifications and offers to make their appearance in 2018.
Don’t fear the rise of the robots
With wildly conflicting views from experts on the topic, and given that most of us had our first interaction with artificial intelligence whilst watching The Terminator, it isn’t hugely surprising that there is a fear of the rise of the robots.
A look back at 2017 and ringing in a new year for the payments industry
2017 has been another eventful year for the payments industry. From celebrities like 50 Cent getting involved (more on this later) to businesses neglecting the needs of pretty much every generation bar millennials, there hasn’t been a dull moment.
Virtual branching: how disruptive innovations are changing financial services
The ability to blend artificial intelligence (AI) and human interaction should resonate strongly with financial service organisations due to their need to be highly targeted and responsive. When you provide the right service to a consumer at the right time, you can affect their behaviour and give them the push needed to complete the purchase.
Are contact centre agents the new face of consumer banking?
The desertification of local banking is shifting the burden of live consumer interaction to contact centres. The question is: are your agents ready to become customer-facing bankers?
