IDC Snapshot: Establishing operational resilience to achieve customer excellence
The ability to simplify & streamline tech supporting important business services, leading to better customer outcomes.
Industry Comment
One more time, till you’ve got this
It’s time to pay it forward. To the next guy and gal.
Cloud: the new frontier in banking
Demystifying the move to the cloud is the first step to becoming more agile.
To win the battle of banking, you need a digital war room
Here, banks can get visibility into every single process in their business as they actually behave.
Stopping malicious insiders with deception technology
A deception-based platform helps firms feel prepared for attacks from within.
Impact of COVID-19 on M&A activity in the fintech space
The market is pricing a more positive outlook for banks globally.
How online identity verification can help telcos in the aftermath of COVID-19
Online ID verification enables telcos to securely & confidently onboard more users without a visit to a retail store.
Risky business
Everyone will have a part to play, but the risk teams will set the tone for what comes next.
How government and businesses can protect minors online in a post-pandemic world
Any organisation that profits from selling age-restricted products and services should be held accountable.
YOU are the first line of your own defense for fraud prevention
Be vigilant online! You are your first line of defense against fraud.
How banks can balance UX and security amid a pandemic
How face-based biometrics and AI can deliver smooth digital onboarding and stamp out fraud.
The great asset servicing cloud migration and its implications
Cloud migration requires a considerable initial spend and some are simply not yet ready to commit.
ROSCA: Is there a potential for entering developed markets?
It matches the needs of rural households thanks to its simplicity and informal understanding.
Unfinishedness, by degrees
If you are looking for principles to navigate unfinishneess by, ask “who”.
Why the world needs synchronised timing
The value of timing provides the opportunity to bolster the very fabric of our vital infrastructure.
Creating a truly cashless society
Why we need open banking to get payments networks up to scratch.
Three ways fintech can confront security and trust questions during rapid growth
Those of us in security understandably tend to lead with the risk factors.
Banks need a single brain
Every bank needs a single brain to anticipate the needs, wants and quirks of every customer.
Six ways financial services will adapt to BigTech in the UK market
BigTech companies excel at giving customers what they want.
The payments superhighway
Why everyone’s talking about cloud-based platform architecture.
The revolution will be regulated
When it comes to digital adoption, the regulator has been the biggest driver of change in the more mature markets.
Making the most of business data and this summer’s mix-tape
Businesses that make the leap from operational to analytical are ones that understand the value of data.
Banks adapting to post-COVID-19 world overlook power of data
Banks can use data to stand out from the competition and fortify their position.
Magic mistakes and how to make them
Do everything in your power to minimise the avoidable mistakes and the impact of the less exciting omissions.
Five predictions for the future of payments
From moving away from cash to points of sale and self-checkout on mobile.
Responsible subprime auto lending through AI
This math is at the root of a very basic truth: opportunity is not distributed equally in America.
After divorce comes engagement for banks
For a bank to engage with a customer, they need to go beyond the initial request.
A gift of shoes
Having walked in each other’s shoes you are both a little better at your job now.
How can fintech rise to the new D&I challenge?
If they don’t believe they are part of the problem, nothing will really change.
Four lessons we can learn from the biggest financial technology scandals
From Wirecard and Enron to Bernie Madoff and Parmalat.
Lessons for my younger self
Careers and lives barely work to plan. Even if you have one.
Can behavioural banking drive financial literacy and inclusion?
How are banks prepared to promote financial literacy for millennials and especially Gen Z?
Talk like an Egyptian: a brief history of data encryption
Can today’s PKI encryption techniques fill the promise of inherently secure data?
How automation can help insurers build resilience and rebound stronger from COVID-19
It’s a case of ramping up the automated underwriting footprint for the most simple, homogenous policies.
Almost soup
Optimism might get you out of your chair and striving for a better tomorrow, but it isn’t optimism that gets you there.
A search for calmer waters
Businesses across all industry sectors will face three stages over the coming months.
The roaring 20s: when the asset manager becomes a data manager
Failure to adapt won’t just impact your existing client base’s investments.
How fintech is transforming financial management capabilities for small businesses
Most business-facing fintech tools have adopted usability conventions from consumer-facing apps.
COVID-19 analytics: the lesson for those involved in policy management
Modern data-enabled systems and processes are the key to staying competitive.
Banks must deploy AI with urgency to save SMEs
Projects that would normally take months need to be delivered in days.
