And then we came to the end
Is the time upon us to really address organisational dysfunction?
Industry Comment
Creating connections: the future for banking
Ultimately, the seamless interaction of digital and physical services is the future of banking.
Why fintech companies of any size should outsource PCI
Lift the burden of data compliance and security by outsourcing compliance to PCI-focused vendors.
New rules of the game in the AML field?
What is of great importance to meet the challenges of pandemic times is that AI can find anomalies.
The real reason your customers are leaving
Empathy and flexibility are two very important pillars of customer service that risk getting lost.
Digitising trade finance: the next frontier for financial services innovation
The next breakthrough in trade finance is automation driven by data interchange through APIs.
What I learned from a chatbot about the future of digital banking
We ought to abstract tech away from the schema and focus solely on people.
The thing about diversity
We live in highly diverse societies. We work in highly non-diverse industries.
An era of digital trade
Technology creates opportunities to transform existing processes across global supply chains.
Stop running out of cash
With the right approach and clever outsourcing, cash management becomes a success for FIs.
Meet Jake: Gen Z crypto enthusiast
Gen Z is already forming an opinion about banks that is not favourable. Have the banks lost the battle for Gen Z?
The power of the tribe
In a global village filled with noise and people trying to get a free ride, the tribe is strong, vibrant, unaffected.
Spoil the magic: machine learning in fintech
Nothing in your business should be magic, it’s just nice if it looks like magic to outsiders. We’re talking about machines here.
Dear Luc: I want to offer Apple Pay, how easy is mobile wallet integration?
This week Luc tackles Apple Pay integration for fintechs looking to level up their payments.
The edge: the bridge between banks and their customers
Banking is predicted to see the biggest impact of edge computing.
Atlanta is increasingly being recognized as a global fintech center
A considerable IT talent pool, business-friendly taxation, an international airport, and lower living costs.
M&A is driving digital transformation across financial services
There’s one clear winner when it comes to the collaboration of banks and fintechs – the consumer.
Meet Leo: Gen Alpha
Leo is ahead of many banks when it comes to cloud technology.
Banking-as-a-Service: who is it for?
BaaS goes well beyond classic outsourcing models like ITO and BPO.
The meeting about the meeting
One of my favourite things to do is regularly assess whether we can cancel standing meetings.
Why banks need to embrace the new normal
The banking industry’s definition of normal hasn’t been normal for a majority of customers for years.
How much do subscription services invest in chargeback protection and why do they need it?
There is a way to both decrease the chargeback losses and the expenses on fraud prevention tools.
Accelerating asset management digitisation with cloud solutions
During this period of uncertainty, AMs have been forced to accelerate their digital transformation projects.
Digital transformation can boost minority homeowners
Digital transformation in the mortgage industry have the potential to reverse decades of bias in home ownership.
Three trends for insurers to watch in the post-COVID era
We can expect the insurance industry to take some major steps.
Not your baby
Mind your step. See the line, don’t cross it and remember not to start a fight you don’t have a stomach for.
Bill payments lingo you need to know
A handy glossary of common electronic bill payment terms and why they matter to your business.
Top five tips as your fintech company explores European expansion
US fintech companies recognise the potential buying power of the European Union’s 550 million people.
Data-driven design thinking helps banks drive revenue
Clients, who benefit from superior digital experiences, will be happier, too. It’s a win-win.
Keep the change: how fintech is blurring the line between transaction and payment
As payments become more frictionless, how can banks cultivate and maintain customer loyalty?
The future of the smartphone
I’m just saying that we have to dream big to bring about disruptive change that benefits everyone.
Raising the curtain on embedded finance: the next wave of fintech is here
Embedded finance brings an entirely new set of players targeting specific segments into finserv.
Stating the obvious
We need the obvious stated. A lot. And for many reasons.
The role of the ego in M&A
M&A can often be reduced to egos.
How to detect and investigate public sector fraud
Detecting these crimes is one thing; investigating them and stopping fraudsters in their tracks is quite another.
Financial services are internet-reliant, so how do you prevent downtime?
Digital experience monitoring provides a bridge so that financial institutions can embrace this new digital-first era.
Dirty little secrets and RFPs
Reshape procurement, the process, the risk matrix, the articulation of business value and your sordid office politics.
Corporate banking’s biggest challenges in 2021, and how to solve them
Three key areas of focus are cash management, working capital, and trade finance.
Firms expect to fully automate reconciliation within five years – here’s how
Firms no longer have to struggle with the pain points brought about by manual processes or legacy technology.
High frequency trading and the data centre
It’s a win-win for this high volume, high risk business.
