Features


Can’t touch this

Touchpoints with customers are not a good thing. Stop counting them. Stop wanting them.

Cloud banking: 60 years on

Cloud is all the rage again, and the advantages for banks of being truly cloud native are huge.

The procurement saints

Procurement buddies, those workday saints, have always been what separates a good day from a terrible one.

The art of not dying

Maintaining your tech estate is not an exercise in bravery, but rather an exercise in risk management.

Crabs and KPIs

The majority of organisations fail because they allow folks to see what other teams do as ‘not my problem’. 

State of play: banking

Banks are facing a myriad of challenges, from transformative technological shifts to increasing competition.

Wishful thinking

The job is still about new technology, but it’s not about the ‘if’. It’s about the ‘how’.

Help that helps

Asking for help is a superpower. It’s brave to ask for help. And it’s a braver thing still to accept it.

State of play: payments

Today, consumers have more options than ever to make payments. So which method will ultimately win?

Selling sand in the desert

I have a very complicated relationship with the language others use to describe a good salesperson.

No stray dogs allowed

‘No stray dogs allowed’ is a phrase I find myself muttering a lot. Usually in frustration or abject bafflement.

Decluttering

It’s time to double down or pull the plug on the things you have not doubled down on by now.