Transforming the user experience: the dawn of dynamic knowledge rendering in financial services
With GenAI in financial services, we’re not just on the cusp of significant change – we’re in the midst of it.
Analysis
Small acts of resistance (aka the walk on Sibos)
At Sibos 2023, we went for a walk.
AI and customer care: balancing automation and agent performance
Use cases for developing top-performing contact centre agents: AI simulation training, immersive learning & performance monitoring.
Why fintechs can’t afford to swipe left on ESG
Fintech companies are uniquely positioned to lead the way in integrating ESG.
What we don’t dare talk about
The financial services industry and society in general needs to do more to support women going through the menopause.
Sibos 2023: How Economy-as-a-Service is shaping the way we work
The Economy-as-a-Service (EaaS) model is progressively reshaping multiple sectors, most notably financial services.
Sibos 2023: “Would you like data with that?” – why ‘good’ corporate banking is now far more than just the money
We’re starting to see more FIs providing data services as part of their corporate banking offering.
Sibos 2023: The Future of Money – the ghost of panels past
This year at Sibos we have a Future of Money reunion. Not just to opine. But to be held accountable.
Sibos 2023: Empathy and AI – banking’s duty of care
Ultimately, the responsibility lies with humans to decide where, when, and how AI is deployed.
Sibos 2023: Mapping the Canadian fintech story
With Sibos 2023 taking place in Toronto, Canada, we take a look at the country’s growing fintech scene.
Sibos 2023: Why AI in banking is more evolution than revolution
AI is nothing new for banks, and the current hype is unsustainable.
Sibos 2023: State of play – open banking and open finance
To see real progress in open finance, it requires the industry to collaborate – a key theme of this year’s Sibos.
Sibos 2023: You can’t manage what you can’t measure – the role operational data will play in the successful transition to T+1
Automated solutions enabling the timeliness of middle office processes can be key to the T+1 readiness.
Sibos 2023: The era of instant payments – global banks must turn to the latest technology
Innovative technologies are bringing the future of payments forward for banks.
Sibos 2023: How data enables the paradigm shift to accelerated settlements
SmartStream’s Vincent Kilcoyne explains why the success of accelerated settlements hinges on quality data.
A church, a sauna and climate change
Finding ways to educate people on climate change, highlight the risks and change behaviours is essential.
It’s people, stupid
No amount of system upgrades will ever teach humans how to treat everyone’s time with respect.
FinovateFall 2023: How can incumbent banks keep up in a rapidly evolving tech landscape?
This year’s FinovateFall conference aims to solve how incumbents can achieve digital acceleration.
It’s beyond time for a new future of aging
With people living longer and healthier lives, many are working longer and in new and different ways.
FinTech Futures Jobs: The top tech jobs on the rise for the future
Explore thousands of open roles on the FinTech Futures Job Board today.
Engagement banking
The idea of personalisation has been around for decades in banking, so it’s time customers get what they deserve.
Intelligence may be artificial, but foolishness is not
You can’t control everything. But you can control what you do next and what kind of player you are.
The story behind Opus’ transformation and what this means for the payments industry
Opus Technologies CEO Praveen TM discusses the firm’s rebranding and how it will shape the future of payments.
PayTech Awards 2023 Winner: Corpay & Routefusion case study
At the PayTech Awards 2023, Corpay won in the Top Innovation in Payments category with its cross-border solution.
What no one will tell you about raising VC funding for your start-up
Fundraising is a mix of understanding investor psychology and positioning your start-up to capture the narrative.
FinTech Futures Jobs: Women in tech have a three-year “experience gap” compared to men
According to the 2023 Women in Tech survey, women only account for around 26% of those working in IT.
Feedback from the front line of generative AI
It’s been intriguing to see the differences in thinking from companies when it comes to generative AI.
Tourists
Technology will keep changing and will always require our attention. So don’t be a tourist with tech.
Social media: a driving force in digital transformations
To stay relevant, businesses need to regard social media as an integral part of their digital strategy.
Beyond the single customer view
Even if we have all the data on our finances, we need to be able to understand it.
Shoes
The context in which your teams do the work you ask of them is a rich tapestry of ever-changing factors.
Unpacking the hype: Generative AI in banking and finance
FinTech Futures takes a deep dive into generative AI and how the tech is transforming financial services.
FinTech Futures Jobs: London dominates the European start-up ecosystem
Explore thousands of open roles on the FinTech Futures Job Board today.
Innovation at the intersection of money, AI, identity and blockchain
AI is proving to be an existential threat to identity. So how is the world responding?
Crayons
If you choose to learn new things, do it properly. Start simple, build up and take your time.
Want to be great at digital transformation? Play Tetris
Tetris can teach business leaders a lot of transferrable skills when it comes to digital transformation.
The convergence of CX and FX and the impact to user experience
Companies that create an optimised, secure UX will continue to stand out above the rest.
FinTech Futures Jobs: These four things are what employees want this year
Explore thousands of open roles on the FinTech Futures Job Board today.
Digital dementia: have banks forgotten about their customers?
In the race to optimise cost and efficiency through technology, let’s not forget to ensure a human touch remains.
Les absents ont toujours tort
You can’t win a game you’re not in. So turn up. Because the absent are always wrong.
