Analysis


My dollars matter

Branch closures hurt not only consumers, but also small businesses and their local communities.

Let talent thrive

When it comes to talent investment, far too many financial firms continue to get it wrong.

Reflections on 2022

As we hurtle towards the end of the year, let’s take a look at how my forecasts for 2022 have turned out.

The empathy deficit

As the cost of living continues to rise, what will banks do? What should they do?

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