Aditya Challa of IMImobile takes a look at some current and future applications of artificial intelligence (AI) for customer experience in the financial and banking sector, as well as the challenges that still need to be overcome. Beyond the current race to build chatbots, he predicts that voice-driven AI services will ultimately become the main […]
Fintech start-up Clinc says it has created “the world’s first” open source platform for building artificial intelligence (AI) and deep learning-based personal assistants. Clinc calls it “the financial genie” or “Finie”. It is pitched to banks, financial institutions and personal finance managers. The solution was developed by a group of professors at the University of Michigan, […]
Swedbank has gone live with Nuance Nina, a virtual assistant that delivers a human-like, conversational customer service. The system, provided by US-based Nuance Communications, sits on the Swedbank website and the bank’s customers can type their questions to the virtual assistant. Swedbank customer service agents are also using the system to source information for customers. […]
