A bowl of cards
In the US, contactless payments continue to feel like a luxury or an exception rather than the default.
Unconventional Ventures
Sibos 2024: AI and the human-centric future of financial services
To be future ready will require us to be not only data-ready, but empathy-enabled.
Building a community from data
Behind every transaction is a human story, waiting for us to connect the dots.
I am speaking now
At the current rate, it will take another 134 years before we can reach global gender parity.
Invisible threads: The unassuming tech powering our lives
With technology, success is always built on top of prior innovations and lessons learned.
AI as the new frontier: empowering credit unions for future growth
How can credit unions leverage AI to help boost deposits and improve loan growth?
Cultures have no borders
The financial services industry has a key role to play in shaping a truly borderless financial world.
Human connection in the age of AI
Even in the age of an AI arms race, we can still reclaim what is uniquely human: our empathy.
Forget the accolades and the pleasantries and pay us
For this International Women’s Day, and for all the days that follow, my message is simple: pay us.
When goals become aspirations, where does that leave us?
Fundamentally, I believe that businesses can be an important force to drive societal change.
If 2023 was the year of AI hype, will 2024 be the year of AI governance and responsibility?
In 2024, we must ensure that issues around privacy, fairness, and biases in AI are addressed.
Building a world for the 99%
We have the technology to create a more supportive ecosystem for millions of SMEs worldwide.
Are we AI ready?
As we continue to layer AI technology into our day-to-day lives, the risks continue to multiply.
Video: SAS at Money20/20 USA 2023 – The growth of generative AI in financial services
We chat with Diana Rothfuss of SAS and Theodora Lau about the applications of generative AI in finance.
Can you seek out the line that we cannot see?
If you have the power of the pen but you choose to look the other way, then what hope do the rest of the people have?
What we don’t dare talk about
The financial services industry and society in general needs to do more to support women going through the menopause.
Sibos 2023: Empathy and AI – banking’s duty of care
Ultimately, the responsibility lies with humans to decide where, when, and how AI is deployed.
It’s beyond time for a new future of aging
With people living longer and healthier lives, many are working longer and in new and different ways.
You’ve checked the DEI box. Now what?
To truly transform is to have DEI values infused in the DNA of your company.
On the evolution of work
The future of work is human — and tech can help create new economic opportunities for more people.
The trust that binds us
What will become of the trust that binds us when people misplace their faith in faceless algorithms?
The future of work is a story of data and empathy
The future is not about using technology to displace humans, but leveraging technology to be more human.
A tale of two worlds
We have a responsibility as an industry to do more to improve financial security and create a more equal society.
ChatGPT and generative AI – what does banking have to do with it?
Ready or not, the generative AI genie is out of the bottle and there is no going back.
Diversity of socks is our future
Awareness does not always translate into action, unfortunately. It’s intention that we need.
Reasons to be hopeful for 2023
Perhaps, the universe has a plan hiding in plain sight. The glimmers of hope that are just around the corner…
My dollars matter
Branch closures hurt not only consumers, but also small businesses and their local communities.
The empathy deficit
As the cost of living continues to rise, what will banks do? What should they do?
Being an entrepreneur: from A to Z
It’s easy to start a company, but it’s much harder to sustain it.
Sibos 2022: Food, shelter, water – what does banking have to do with it?
Banks can play a crucial role in lifting people out of poverty.
We were all beginners once
Be intentional in finding new voices. And be intentional in elevating them.
Just do it?
How can we, as an industry, be more empathetic and create solutions that matter?
Digital makes the world go round: a reflection
We have the tools and resources to do more, and to do better, but more action is needed.
The next frontier in global payments goes beyond borders
Payments will become more inclusive to both consumers and merchants.
Video: Theo Lau at Finovate Europe 2022 – the future of AI in finance
FinTech Futures chats with Theo Lau about the use of AI in finance and future tech trends.
It’s time to put our heart back into our ecosystem – and build what matters
Access to financial services is a crucial tool to help our most marginalised citizens escape poverty.
