Pindrop, an Atlanta-based voice security and authentication firm, says its latest technology release is improving clarity and accuracy and increasing fraud detection by 20 percent.
Payments companies are used to defending themselves against fraud from all sorts of angles, but they would do well to mind the phones. By 2020, 75 percent of omni-channel, customer-facing companies will face a targeted attack, with the contact center as the primary point of compromise, according to Gartner research.
