Top five banking activities best handled by digital self-service
In the era of digital transformation, banks must evolve, or customers will simply walk out of the branch for good.
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The four personalities of digital transformation
Tech-obsessed, tech-active, tech-aware and tech-reluctant.
Are contact centre agents the new face of consumer banking?
The desertification of local banking is shifting the burden of live consumer interaction to contact centres. The question is: are your agents ready to become customer-facing bankers?
