Open APIs offer the promise of a better, more efficient and more inclusive financial services world. But delegates at the Swift Business Forum in London voiced frustration about the speed and direction of progress being made during a session on the topic.
Real time payments ‘innovation’ is in fact simply capitalising on advances that first appeared four decades ago, according to panellists at the Swift Business Forum this week. Since then, progress has been glacial in many places. So why has it taken so long to get real time payments?
The number of UK mobile banking users is set to almost double from 17.8 million to 32.6 million by 2020, according to a new report commissioned by Fiserv. Online banking is still growing too, the research found.
Banks and Fintech companies are locked in a war for the best technologists – and there is only so much IT and technology talent to go around …
Last week saw the launch of the Payment Systems Regulator, the first time the UK gets a regulatory body overseeing the £75 trillion a year payments systems. Its brief is clear: to open up the UK payments infrastructure, which is currently controlled by the high street banks, make it more accessible to challenger banks and fairer for consumers. The regulator has been given strong powers by the government and has already made it clear it will fine the banks if they do not step up to the mark.
Two enhancements to the Current Account Switch Service (CASS), announced in the Chancellor’s Autumn Statement last December, have been successfully implemented by the banking industry.
The UK’s new Payment Systems Regulator looks set to shake up the way the industry is structured, with reviews of the ownership of the infrastructure and of the way that indirect access is managed through sponsoring banks.
Lloyds Bank plans to invest £1 billion in digital banking capability over the next three years, re-investing a third of the savings it hopes to make in its drive to become ‘simpler and more efficient’.
The Financial Conduct Authority plans to conduct a market study of the investment and corporate banking sector to decide if competition in the sector is working properly. It may also look into the asset management later in the year.
Customers are busy and don’t have time to deal with slow banking services and processes. Instead, they want social media banking and more sophisticated personal banking, together with benefits that are convenient to them. This was the message of speakers at the Finovate conference in London yesterday – but not everyone in the audience was convinced about the ability of new technologies to realise that vision.
Lloyds Banking Group is to allow customers to upload images of identification documents required as part on an online account opening application, removing the need to visit a branch.
Initially the new electronic identification and verification checks, which will start to be rolled out to customers from next week, will be available to customers who want to add an additional party to an existing account.
The UK’s Payments Council has selected Swift to build the country’s new central infrastructure platform in preparation for the next phase of SEPA regulation in 2016, through the provision of an automated central infrastructure platform for collection and maintenance of UK-specific SEPA routing data.
As 2015 begins to gather momentum, it looks like the end is finally in sight for PPI claims, according to the Financial Conduct Authority. Back in September, the FCA announced a further drop of 11% in complaints from the first half of 2014, continuing a downward trend that began back in 2012.
Fear of fraud is the main factor slowing the adoption of smartphone-based payments among UK consumers, though a third believes that credit and debit card payments will no longer be the preferred method of payment in 2020.
Remember those Microsoft adverts that touted ‘I am a PC’, showing everyday people as happy PC users? What if everyday people could do the same for their finances and say, ‘I am a bank’? What would that bank look like and what services would it offer to meet customer aspirations?
Several of the UK’s major banking brands are losing customers to rivals such as Spanish bank Santander and building society Nationwide, according to figures released by the UK Payments Council – while competitor bank Nationwide continues to add customers.
RBS’ global transaction services business is exploring collaboration with a number of startup companies as a way of combining its own services with the innovation provided by smaller companies, through API agreements. The move comes as banks around the globe increasingly seek to bring products to market faster and reap the rewards of innovation.
The global financial crisis triggered an avalanche of fierce criticism for the financial industry, the repercussions of which are still being felt. In its wake industry bodies around the world introduced stringent regulations that require in-depth auditing to achieve compliance and complete corporate accountability.
The Competition and Markets Authority has recently embarked on a full investigation into the so-called competitive stranglehold the four big banks – Lloyds, RBS, Barclays and HSBC – have over the UK market place. The CMA ended a five month consultation with the announcement of the investigation into accounts for customers and corporate accounts for small businesses – the CMA has already identified large branch networks and free current accounts as being barriers to entry for new banks
The London Stock Exchange is to begin trading Turkish futures and options, following a deal with Borsa Istanbul. The agreement will help to open up the Turkish market to more investors; it will also help to deepen the LSE’s derivatives market, which it has been trying to build up in recent years.
BT has formally today the availability of a personalised video capability as part of its Cloud Contact portfolio of services following pilot project with two UK retail banks. The system, which allows businesses to email individually tailored videos to millions of customers by integrating relevant data with video templates, was developed by Israeli marketing technology specialist Idomoo.
London-based financial services professionals moving to new jobs in 2014 boosted their salaries by an average of 18% – and an increasing number of people did so, with year-on-year figures showing a 51% increase in people looking for new positions. But gloomy economic forecasts, combined with the seasonal drop in hiring over the Christmas period suggest that firms have postponed major hires to the current quarter.
Seven startup financial services companies have been chosen by the FinTech Innovation Lab London, which returns to the city for its third year running. Candidates include a web-based program for real-time geopolitical risk assessment, tools that help small business owners manage their finances and faster data exchange and reconciliation technologies.
Digital and alternative currencies, including Bitcoin, can now be used for transactions in California, following the implementation of bill AB129 on 1 January 2015. The new bill is a step forward for cryptocurrencies which have faced tough opposition and scrutiny from global regulators. However, serious doubts about the safety of digital currencies have been voiced by banks.
The big four high street banks lost ground in the current account market in the first year of the UK Payments Council’s current account switching service, mainly through poor customer service. But the guarantee did not accelerate the pace of account switching, according to an independent survey of bank customers.
The London Stock Exchange has set out plans to add EuroCCP as a third clearer for its main market from March 2015, joining LCH.Clearnet and Switzerland’s SIX x-Clear.
Since the beginning of the global economic crisis, the financial services industry has faced challenges like never before. Headlines around bankers’ bonuses, PPI miss-selling and Libor manipulation have led to a lack of trust from consumers. In response, traditional banks need to join the new generation of financial service providers and their customers in their new natural habitat – online and on mobile.
Faster Payments, the UK payment clearing system, is planning to expand access to more payment service providers in the coming year. The organisation has set out its plans in a new Whitepaper, which explores possible cooperation with the Bank of England to develop new settlement models for non-bank payment service providers.
Barclays has launched a new video banking service on smartphone, tablet and computer, which it says will allow customers to have face to face conversations with the bank anytime, anywhere, without having to visit a branch.
It has been a busy week for the banking industry. The first big news was the publication of a comprehensive health check of 130 large European banks by the European Central Bank, which was commissioned in response to the sovereign debt crisis in the Eurozone. Brussels lauded the latest investigation as the most intense scrutiny that European banks have ever been put through.
UK bank TSB is emphasising its shift to customer-friendly online services as it seeks to redefine itself in the wake of its split from Lloyds Banking Group last year.
Controversy over the handling of derivatives dominated talk at the Mondo Visione Exchange Forum this week, where panellists contested the value of interoperability and whether CCP contagion might bring down the financial system.
The Financial Stability Board is proposing a new minimum standard for total loss-absorbing capacity, which is designed to provide confidence that systemically important global banks can absorb losses without upsetting financial stability and the wider economy.
The challenger banks are coming of age. Aldermore, the UK’s fastest growing bank, is rumoured to be preparing for its IPO, just like OneSavings Bank, which was the first bank to list on the stock exchange since Bradford & Bingley in 2000.
The fintech start-up sector and renewed spending by larger firms are combining to create a demand for IT skills that is outstripping supply in some areas. Cyber-security, big data, business intelligence and application development skills are all in demand.
Lloyds Banking Group’s decision to close 200 branches and axe 9,000 staff was to be expected – but the firm’s digital plans highlight the changing nature of retail banking and the bank branch in general.
UK financial services firms are increasing their spending on IT but may still not be doing enough to fend off competition, according to the latest survey of the sector from the Confederation of British Industry and PwC.
The face of retail banking in the UK is changing. In July 2010, the sector witnessed something not seen in over 100 years – the launch of a new high street bank. And where Metro Bank led the way, new and non-financial consumer brands are following suit.
The London Metal Exchange has launched its new clearinghouse LME Clear. Built by vendor Cinnober, the system is an important plank of the exchange’s ambitions, which have become more grandiose following its takeover by Hong Kong Exchanges and Clearing at the beginning of 2013.
As the UK Payments Council looks back on the first year of its current account switching service, numbers have risen but the change has been gradual and a disappointment to some. That could soon change as private banks make their move, according to senior financial services experts.
