Bank of America has unveiled its new artificial intelligence (AI) chatbot to help customers make decisions on their finances. Called Erica, a nod to the name America, it will be available inside the bank’s mobile app in 2017. Customers can do the usual AI stuff – chat via text or voice – and it’s all […]
Fresh off announcing a plan to bring PayPal payments to Facebook Messenger, PayPal Inc. Chief Operating Officer Bill Ready said the move was part of the company’s larger push to serve what he called “contextual commerce”—enabling mobile payments to take place in areas outside of the traditional checkout environment.
Merchants get ready: That was among the main messages at Money 20/20 in Las Vegas, during an Oct. 25 roundtable session with executives from the four major payments networks.
The rise of chat bots in financial services and payments continues with announcements this week from Mastercard and Bank of America that each company will be introducing similar technology. Mastercard is launching a bot for client banks’ and merchants’ customers and BofA’s bot, which it says is more of an “assistant” will service its banking customers.
Verifone is partnering with Alipay to enable retailers in North America and Europe to accept payments from Chinese tourists. According to Verifone, nearly 100 million Chinese consumers annually travel abroad and use Alipay to make purchases. This latest partnership follows quickly on Alipay’s deals with Zapper and Ingenico – both for the same reason as […]
Without the right digital strategy, small and midsize banks risk ceding built-in advantages to larger competitors. Below is a step-by-step guide on how to successfully move into the digital realm and retain customer engagement (and sales). Mobile banking has become an imperative for retail bankers looking to keep pace with the industry and satisfy customers’ needs. It […]
Jargon defeated. Unnecessary words deleted. A brief payments round-up. LeFinance, a division of Beijing-based tech firm LeEco, has partnered with the Stellar Development Foundation for cross-border payments on the latter’s blockchain network. The deal means Stellar expands into China. LeFinance will also use Stellar’s network to monitor credits for usage across their various devices and […]
The number of households without bank accounts fell to its lowest level since the FDIC first began conducting its biannual survey in 2009. Seven percent of U.S. households were unbanked last year, according to the FDIC’s 2015 National Survey of Unbanked and Underbanked Households, released Oct. 20.
Chase said on Oct. 19 that Wakefern Food Corp., a supermarket chain based in New Jersey, will soon accept Chase Pay mobile payments. CVS Health, meanwhile, is rolling out its in-house CVS Pay service across the United States
Words cut. Time saved. A round-up of key events in the payments enclave. Azimo, the money transfer service, has launched a new version of its mobile app for Apple and Android users. On the iPhone, the app will allow users to transfer money through the voice-activated Siri system. Customers can transfer money by telling Siri […]
Wirecard AG and Orange have launched a parent-supervised, prepaid mobile payment service for teenagers called Orange Cash Jeune. Parents go online to create an account for their children who are younger than 18, signing up via the Web interface of Orange Cash before the app is installed on their children’s smartphones.
A new mobile payments platform from FIS aims to make shopping easier for consumers at gas stations and convenience stores. Called BuyWay, the technology “unites all points of contact within a transaction to deliver seamless, secure, personalized shopping experiences at thousands of gas stations and convenience stores across the nation,” FIS said this week.
Despite the 60 percent growth of mobile e-commerce to $120 billion in 2015 from 2014, many merchants are doing little to sway consumers to use their apps versus using a mobile browser, according to a Javelin study. Last year, consumers’ purchases via Web browser totaled $75.3 billion, while retailer apps accounted for just less than $47 billion.
Experiments with mobile order-ahead continue to be on the menu for many companies in the fast-casual dining vertical, with popular burger chain Shake Shack launching a test run of the service this week as part of its first-ever app. At the moment, the order-ahead function only works at one Shake Shack location, in midtown Manhattan, which the company said will serve as a market test for the service before rolling it out to “additional markets.”
Online commerce accounts for 8.5 percent of all card transactions but 45 percent of fraud, according to Javelin Strategy & Research. As more transactions move to online and mobile channels, fighting fraud in those channels will become even more challenging. Discover Global Network discusses the latest fraud-prevention tools that offer protection without adding friction.
Fintech start-up Configo has launched a project to aggregate the API portals launched by financial players around the world. It is not commercial driven but is “just a small project to put everything in order”, says Yosi Dahan, co-founder and CEO of Configo.
Verifone said Oct. 18 that it had adopted and deployed a new mobile API standard designed to better tie together payment and loyalty applications for customers at gas stations and convenience stores.
A group of Australia’s biggest banks have launched the latest salvo in their dispute with Apple over third-party access to the iPhone’s NFC hardware. In a joint filing to the Australian Competition and Consumer Commission (ACCC), the banks rebuffed Apple’s claims that they should not be allowed to collectively negotiate with the tech giant over making their own mobile payment apps available on iPhones.
With the U.S. rollout of EMV making it harder for fraudsters to target merchant POS systems, thieves increasingly have set their sights on ATMs. But cash machines won’t be such an easy target for long, as the same technology that has increased POS security is steadily making its way to ATMs.
Japan might remove its 8 percent sales tax on bitcoin and other virtual currency transactions, according to reports. The plan stems from the country’s Ministry of Finance and the Financial Services Agency, according to an Oct. 14 report in Japan Today. It said regulators intend to study the issue via a committee; among the questions is what constitutes a virtual currency.
Make it lean, keep them keen. A round-up of events in the payments space. Nordea is leaving the Swipp collaboration and partnering with Danske Bank’s MobilePay platform in Denmark and Norway. The shared payment solution’s plan is a reaction to “new international players” who “regularly appear in the market”. Danske says it will begin converting […]
Vodafone customers in the U.K. now can make NFC payments funded from their PayPal accounts via Android smartphones. A new deal between Vodafone and PayPal enables PayPal to be used as a funding source for transactions made with Vodafone Pay.
A shareholder of ID verification startup Jumio Inc. has sued company officials over alleged mismanagement and misrepresentation of the firm, which filed for bankruptcy in March 2016. In a lawsuit filed in Delaware, Bloso Investments Ltd., alleges that Jumio directors, including Facebook co-founder Eduardo Saverin, made deliberately misleading statements about the company’s prospects, duping Bloso into investing $5 million in Jumio.
Catch up on Banking Technology’s top five fintech stories of the week – all in one place!
Kohl’s on Oct. 5 launched a mobile payment option that “integrates the Kohl’s Charge private label credit card into the popular Kohl’s mobile app,” the retail chain said. Called Kohl’s Pay, the service enables some 25 million U.S. holders of that private label card to pay for in-store purchases directly from mobile devices.
The U.S. Consumer Financial Protection Bureau (CFPB) on Oct. 5 released its final rule on prepaid accounts, and the agency’s requirements, which go into effect Oct. 1, 2017, go well beyond plastic.
Say cheese! Or at least hold still. Mastercard is rolling out its pay-by-selfie service in a dozen European countries. The move follows a similar pilot in North America.
There’s glee and a spending spree for HSBC as over $100 billion in mobile payments have been made by its corporate customers. The bank says the $100 billion sum was authorised globally through the HSBCnet mobile corporate banking platform since its launch in 2011. The total transaction value of mobile payments has more than doubled […]
Google has ended the grace period for unsupported payment cards that can be used with Android Pay. Those cards include products from such financial institutions as Citi, Discover and Wells Fargo, according to Google.
LG Electronics and Paymentwall said Oct. 4 that they will expand the online payment options available through LG’s webOS “smart” TVs. The program “will give consumers easier access to paid apps, movies, games and much more through LG’s intuitive webOS Smart TV platform,” LG said. The effort involves some 140 payment options in 200 countries.
Members of global payments network Eurogiro are now able to transfer funds to mobile money and bank accounts through a partnership with B2B mobile payment network TransferTo, the companies announced Oct. 3. Through TransferTo’s payments network, Eurogiro’s network members can expand their service offerings by providing mobile payments and, for example, accept remittances at a post office in one country and transfer the funds to a recipient’s mobile wallet in another country.
In perhaps one of the most dramatic instances of resistance to EMV since the technology began rolling out more than a year ago, Austin, Texas, public transit plans to stop accepting payment card purchases at vending machines at its nine commuter rail stations, rather than upgrade to EMV-compatible machines.
It’s a fintech double as Equiniti has developed a digital banking platform and launched a mobile biometric authentication and identity lifecycle solution.
Blockchain, the decentralized transaction-verification system that underpins bitcoin, received a boost Sept. 27, with Microsoft and Bank of America Merrill Lynch saying they will team up to further develop the technology.
With the proliferation of smartphones among consumers, retailers have an opportunity to reach customers in thoughtful and engaging ways that could help influence the decision-making process when it comes to making a purchase. Discover offers tips on what strategies retailers should consider implementing to enhance their mobile marketing campaigns.
ACI Worldwide and Vocalink have joined forces “to offer a complete end-to-end immediate payments solution to launch a domestic or regional immediate payments network”. The partnership will combine Vocalink’s Immediate Payments System (IPS) offering for central payment infrastructures and ACI’s UP Immediate Payments solution for banks and financial institutions.
Apple Pay, Google Wallet, voice payment, payment in messaging apps, Bitcoin, merchant-led solutions, bank-owned solutions. Payment options — driven by a whirlwind of new technology and shifting consumer preferences — are changing. And banking executives are faced with sorting out if and how to respond with a mobile payment strategy that aligns to their banks […]
Enhancements are coming to Visa’s Verified by Visa (VbV) online authentication service, and the 3-D Secure messaging protocol on which it’s based, the payment network announced Sept. 20.
Singapore-based ride-hailing platform Grab has raised U.S. $750 million in financing, increasing its total capital to more than $1 billion, and will use the funds to expand its transportation services throughout Southeast Asia, the company announced Sept. 20. Grab, which offers private car, motorbike, taxi and carpooling services in six countries and 31 cities in Southeast Asia, also will also use the capital to invest in its GrabPay mobile payments platform.
Samsung wants to enable consumers to pay with their eyes. The latest update to the company’s Samsung Pay mobile wallet will include a feature that will allow payments via iris scans of consumers’ eyes, according to a Samsung spokesman.
