Innovation


Cartoon: Hold, please…

AI tech is reducing the likelihood that any of us will soon talk to a live customer support agent.

Crabs and KPIs

The majority of organisations fail because they allow folks to see what other teams do as ‘not my problem’. 

State of play: banking

Banks are facing a myriad of challenges, from transformative technological shifts to increasing competition.

Wishful thinking

The job is still about new technology, but it’s not about the ‘if’. It’s about the ‘how’.

(Fin)tech for good?

The ‘tech for good’ movement has the potential to effect real and positive global technological change.

Help that helps

Asking for help is a superpower. It’s brave to ask for help. And it’s a braver thing still to accept it.

State of play: payments

Today, consumers have more options than ever to make payments. So which method will ultimately win?

Selling sand in the desert

I have a very complicated relationship with the language others use to describe a good salesperson.

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