Going the extra mile: forward thinking on customer experience
The latest Finovate eMagazine takes the hottest topic in fintech right now – customer experience – and puts it under the microscope.
Customer Experience/CX & User Experience/UX
White paper: Digital transformation in credit for commercial and corporate lending
The question by now is no longer whether to transform, but rather how to transform.
Takeaways from FinovateFall 2019: shiny objects vs problem solvers
Bankers and tech experts share their views on the recent Finovate event in NY.
Webinar: how to close the trust gap in retail banking
Register for the latest Finovate webinar exploring the importance of CX to your banking strategy.
Banking on CX leadership?
Practical steps and examples of how to deliver differentiated, superior customer experiences.
Why retail banks should not be afraid of collaboration, even with tech giants
Collaboration for incumbents is the only way to catch up with the market and become truly consumer-centric.
White paper: FICO for fintech – Fraud and Compliance
Improve CX by building an agile defence ecosystem against financial crime.
Five ways AV tech helps banks transform internal operations and customer experience
AV tech is opening new doors for banks to improve brand loyalty, customer and employee engagement and more.
Same old banking and bananas
Good UX is like a joke. If you have to explain it, it ain’t that good.
The five attributes of a successful digital banking experience
What factors need to be considered to create powerful digital self-service apps and similar differentiators?
White paper: Three Ways Data is Changing Customer Experience in Banking
Learn how future-facing banks are using data analytics to create profitable offerings.
Capture Consent: How to protect your business and your clients
Capturing consent without diminishing your customer experience.
White paper: The Digital Banking Transformation Playbook
How can your financial institution compete?
Tips to enhance banking websites and turn them into growth engines
Most banks require a digital strategy wherein the websites are turned into a proper sales machine.
FinovateFall 2018 takeaways: CX, culture shifts and cool socks
First time “finovater” shares his experience of FinovateFall.
The future of client onboarding
Every interaction that your customer has with you is an opportunity for you to make an impression.
The forgotten generation: driving digital adoption with older customers
Everyone – regardless of their age, would like a good user experience.
How people-first branding is giving fintech start-ups the edge
People-first branding in fintech is a clear differentiator in a fiercely competitive market.
Big boy problems: the challenger banks’ challenge
In the disruption era, disintermediation is the big boys’ loss for sure, but not necessarily the disruptors’ gain.
Disruption on its way, are banks ready?
A disruption is typically an opportunity long before it becomes a threat.
Getting user centricity right: it’s all about you
It is truer than true! There is no one alive who is you-er than you!
HR, the secret weapon of banking
HR is not a support function but a driving force!
Three big trends on display at FinovateSpring 2018
FinovateSpring is a little less than a month away.
Is voice the next UI?
Theodora Lau discusses what the future might look like for fintech and brands.
Customer experience at the centre of innovation agenda
Innovating is the only way to stay ahead in today’s dynamic marketplace.
Online security and user experience: finding the balance
Recent hacks and data breaches have shown that cybercriminals are tenacious, smart and well resourced.
Understanding consumer intent is the path to customer loyalty
Building loyalty means delivering convenience. But this means more than just delivering more sophisticated digital services. It means delivering a superior customer experience in every way the consumer interacts with your business.
Sibos 2017: embrace the change or get out of the way!
At today’s (18 October) panel discussion at Sibos, user experience (UX) and organisational culture were put to the fore. What does it take to create a simple yet meaningful UX? And what role does an organisational culture play in it?
3 Ways to Drive User Experience Success and Value
Designing the user experience consumers expect in digital banking is less about seeing what sticks and more about seeing what stands up to real-world human examination and use.
Getting to experience thinking
“We’ve got a great idea we think you’re going to love.” Despite its manifest flaws, this is the approach that has long dominated the development of new products and services. While introducing products that people love is an exemplary goal, real omniscience has proven to be distressingly rare.
Will 2017 be the year financial services improve their UX?
2016 has been a big year for user experience (UX). The web, as a whole, became easier to use, apps became more intuitive, and services became a lot more engaging and purposeful. But could the same be said for financial services? Perhaps…
Say Cheese! Video ID Verification for Banks Gains Popularity
Austria’s Erste Bank und Sparkassen can now verify new customers via video—a form of customer onboarding that is gaining popularity among financial institutions because of its relatively low cost.
Cognizant to acquire digital agency Mirabeau
Amsterdam-based digital marketing and customer experience agency Mirabeau and its 260 staff will join Cognizant’s digital business once the acquisition is completed.
Is customer loyalty dead in banking?
In an age of increasingly high consumer expectations, driven by ever increasing customer choice, the term “customer experience” has become more than a simple buzzword. Used as a key brand differentiator for all types of industries, it has emerged as a crucial tool in driving customer loyalty in the long-term. Irrespective of whether you are […]
The hare and the tortoise: racing ahead in customer experience
Sid Parashar, SVP of client relations and strategic account management, Firstsource Solutions, asks if traditional banks are now ready to take on the new kids on the block when it comes to customer communications. As the banking industry emerges from one of the most transformative periods in its history, it has been a trying time […]
