Forrester white paper: The total economic impact of RingCentral Contact Center
Delivering a better customer experience and improve agents’ productivity and work environment.
Customer Experience/CX & User Experience/UX
Unit adds cross-border payments capabilities with Currencycloud
Tie-up expands capabilities for the US customers of Unit’s Banking-as-a-Service (BaaS) platform.
Flinks and National Bank of Canada launch open banking solution
The launch comes amid frustration at the slow pace of open banking in Canada.
Bridging the gap between banking and digital accessibility
In a digital by default world, banks need to be champions of ensuring everyone has access to financial services.
Revolut buys SME hospitality ePOS software provider Nobly POS
Nobly POS software will be integrated with Revolut payment offerings internationally.
Q&A: ServiceNow on how banks can stay competitive through digital transformation
Helping banks to evolve dramatically, quickly, and with flexibility and resiliency built in.
Congratulations to this year’s Banking Tech Awards winners!
The ceremony took place on 24 November at the Royal Lancaster Hotel in London.
The right way to build a fintech
Fintech entrepreneurs need to ensure they get back-end processes right when launching their business.
Legacy systems in banking: the major barrier for digital transformation
Modernisation of the core banking system is exactly where the transformation journey begins.
Wyoming Bank and Trust selects Computer Services for core banking upgrade
The locally-owned bank has selected CSI’s NuPoint core platform.
FinTech Futures industry survey 2022
Share your views on the state of play in financial services, banking and payments technology sectors.
Financial advice and social media: what does it mean for the future of fintech?
It is up to financial services companies to help identify trusted resources for financial advice.
Stori brings in $200m in Series C funding and debt financing
The fintech has achieved one of the largest funding rounds to date in Latin America.
Wealth infrastructure API platform Atomic raises $25m Series A funding
The San Francisco-based company will add scale and headcount with funding round.
Is customer experience at the centre of your digital transformation strategy?
To compete with fintechs, it’s best for banks to start with the customer experience and work backward.
Standard Chartered taps SAP for SaaS banking connectivity solution
SAP Multi-Bank Connectivity will enhance the transactional banking experience for corporates, the bank says.
A revolution in the making: how digital transformation is changing P2P payments
The pandemic has accelerated P2P payment developments which are shaping customer experience in new ways.
Open banking’s failure
The impact of open banking is on the scale of the industrial revolution. It just needs time to fully play out.
The power of CX: Helping banks redefine their role in society
Evlovers place consumers at the heart of their approach, above profits.
Can super apps save the day for SMEs and their banks?
Digitisation needs to be at the heart of the next wave of SME banking services.
Aligning the finance industry with the Greta good
Let’s dive deeper into what the finance industry can do to help tackle climate change.
Webinar: Revamping banking operations – from fragmentation to a seamless experience
How to approach digital transformation to ensure operational flexibility and a seamless experience for end users.
Oracle wins trio of new clients in US, Vietnam, and Uzbekistan
Protego Trust Bank, InFinBank, and Toyota Financial Services all pick Oracle systems.
Banking for mental health
For traditional banks, there is clearly more that can be done to help those suffering from mental health issues.
Incumbents vs fintechs: harnessing the power of digital technology
Digital technology is driving change in every major industry in our economy, and especially in finance.
Nymbus to power core banking at US community lender PeoplesBank
Both parties have expanded a partnership following the launch of a digital bank last year.
FinTech Futures Jobs: Three really great jobs to apply for this week
Exciting vacancies at OakNorth, Finastra and Oracle. Apply today!
BNPL: The now and the later
How can the BNPL industry do more to protect consumers and help the world we live in?
ServiceNow & Accenture white paper: How digitisation is driving bank M&A and improving performance
Find out how digitising operations can bring enormous efficiencies.
Research paper: Transforming the banking experience through digital growth
Learn how to transform the customer experience and the risks associated with doing so.
Collaboration and the reinvention of banking and financial services
Banks and FIs should look to enable innovation through collaboration with the larger financial ecosystem.
Webinar: Reimagining the customer experience in wealth management
Celent and OneSpan give a closer look at the digitisation trends shaping the wealth management industry.
FinTech Futures Jobs: Three great jobs to apply for this week
Exciting vacancies at Finastra, OakNorth and Inpixon. Apply today!
Sibos 2021: Connecting with customers is key to digital transformation
Banks should adopt a client-centred approach to their services to forge a deeper relationship with customers.
Finding out about finfluencers
People are turning to influencers on social media for guidance on everything, including finance.
Canadian tech firm Coconut Software secures $22m Series B funding
The cash will go towards product development, hiring new staff and investing in marketing and sales.
White paper: Video banking – delivering the full potential of next-gen customer service
Discover how next-generation video banking can keep your member satisfaction high, minimise call handle time, and reduce complexity.
Cartoon: Model Behaviour
This new cartoon illustrates the need for evolution at neobanks.
White paper: Accelerating P&C insurance sales with digital customer service
The Property and Casualty (P&C) insurance industry is being dramatically transformed by digital technologies.
Google pulls Plex after less than a year in development
Aborted banking project reflects change of financial services strategy at Google.
