Customer Experience/CX & User Experience/UX


News, intelligence and resources on the global fintech industry including topics such as customer experience/CX & user experience/UX.

A bowl of cards

In the US, contactless payments continue to feel like a luxury or an exception rather than the default.

State of play: Pay by Bank

Pay by Bank, also referred to as A2A payments, has emerged as a credible contender to card-based payments.

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