The gift of the gab: three chatbots leading in insurtech
Chatbots can do more than just use a script to move customers through a sales funnel.
Chatbot
BMO launches banking chatbot with Finn.ai
The new chatbot – BMO Bolt – is available via Facebook Messenger.
Clinc launches self-service AI platform, Spotlight
“Putting the power of world-class conversational design into the hands of banks for the first time.”
Banpro launches Finn.ai’s first Spanish-speaking virtual banking assistant
Banpro’s new chatbot, created by Finn.ai, available via Facebook Messenger.
Will AI replace humans in the insurance industry?
Will you be one of the 800 million individuals ousted by AI?
Digital transformation: is NatWest leading the way or going a step too far?
A bold new move that could shake up the banking industry.
Clinc tops $4.5m in annual revenue
Conversational AI platform in the pink and hires a chief growth officer.
LogMeIn goes for AI gold with Bold360 virtual assistant
A chatbot and virtual customer assistant to make service “more engaging and intuitive”.
AI is on!
Implementation of first uses cases around real-time contextual added-value banking notifications and offers to make their appearance in 2018.
IBM hot for bots with asset exchange launch
IBM has unveiled its Bot Asset Exchange – a place for chatbot development.
Clinc goes global, partners with Isbank to offer conversational AI
Conversational AI innovator Clinc has partnered with Isbank, the largest private bank in Turkey, which will deploy Clinc’s technology within its two mobile banking apps.
Clinc teams with Enacomm to bring AI chatbots to small banks and credit unions
Artificial intelligence (AI) fintech start-up Clinc is making its chatbot Finie more widely available through a new partnership with Enacomm.
Viber Brings Good Vibes to Addiko Bank’s Chat Banking Payments
Austrian banking group Addiko has unveiled chat banking for its customers—the “first ever” Viber-based financial transaction service available in Croatia.
More human than human: banking’s AI future is all in the voice
Aditya Challa of IMImobile takes a look at some current and future applications of artificial intelligence (AI) for customer experience in the financial and banking sector, as well as the challenges that still need to be overcome. Beyond the current race to build chatbots, he predicts that voice-driven AI services will ultimately become the main […]
Knowledge economy in financial services: from curator to conductor
Once upon a time, not so long ago, companies tried to generate new business by sending marketing messages to prospective clients by post. Direct or “junk” mail – sending a leaflet or letter to anyone for whom the firm had a job title, street address or postcode – was pretty unsophisticated, often derided as a “scattergun” approach.
UBank’s Chatbot Helps Customers with Home Loan Applications
Bank has found another way to use the artificial intelligence-powered virtual assistants. The online-only Australian bank launched RoboChat May 15 to help home buyers—and homeowners who want to refinance—complete UBank’s online home loan application more easily.
Money Transfer Goes Social: What the Facebook Land Grab Means
With MoneyGram and Western Union betting that Facebook-loving consumers will use “sendbots,” the old guard of remittance providers may have an edge on startups.
How Fintech Startups Are Transforming Retail Banking and Finance
Sure, convenience remains vital. But to reach digitally savvy consumers—including millennials—new entrants in the payments arena will need to think socially, and be ready to chat.
Spring Edition of Pay Magazine Has Sprung
The digital edition of the spring 2017 issue of Pay Magazine is now available and it’s full of insights and information to help move your company forward. A theme of the spring issue is game-changing technology—and the innovators, products and companies behind it. This edition of Pay Magazine includes an interview with The Bancorp’s Jeremy Kuiper, who discusses some of the major shifts occurring in the industry.
Pay Magazine – Spring 2017
Paybefore’s Pay Magazine Spring 2017 issue out now.
Mastercard, Merchants Launch Masterpass-Enabled Bots
Hungry Facebook Messenger users can order a meal, do their grocery shopping or send a gift card for a sweet treat without leaving the messaging platform. Mastercard announced April 18 at the Facebook Developer Conference that it has launched Masterpass-enabled, artificial intelligence-powered chatbots with Subway, FreshDirect and The Cheesecake Factory.
Consumers Are Open to Payment Innovation, But First Improve Existing Tools
Retail transactions promise to become more vocal and mobile in 2017, according to a new U.K. survey report. Even so, the mainstreaming of chat bots and other new tools appears a while off, given the relatively low level of awareness enjoyed by those innovative technologies.
TransferWise bot wises up to Facebook Messenger
Residents of the US, UK, Canada, Australia and Europe can now send money and set up rate alerts using TransferWise’s chatbot, launched on the Facebook Messenger platform. According to TransferWise, for regular payments between two currencies, rate alerts will keep users updated on the daily exchange rate. Scott Miller, TransferWise head of global partnerships, says […]
PayPal’s New Pal Is its First Payments Bot
PayPal has a new pal—namely its first bot that enables Slack users to move and manage their money in a conversational and casual style. The PayPal bot is available to 5 million Slack users in Australia, Canada, the U.K. and the U.S.
PayPal’s new pal is its first payments bot
PayPal has a new pal – namely its first bot that lets users move and manage their money in a conversational and casual style. It is built on the Slack messaging platform, which has five million daily active users and lets teams centralise conversations. With the bot, people can send money between PayPal accounts without […]
Cleo Chatbot Comes to Facebook Messenger
The rise of the chat bots continues as Cleo, a virtual money assistant described by its creators as the “Siri of personal finance,” has launched on Facebook Messenger for users in the U.K. Developed by the London-based fintech startup of the same name, Cleo is an artificial-intelligence-powered chat bot the companies say will help users manage their finances.
Putting trust in chatbots
Artificial intelligence (AI) interfaces and chatbots could be revolutionary for financial institutions – but only if they strike the right balance between human and machine interaction.
Varo Money to launch bot and money coach, Val
Mobile banking app Varo Money is brining to market a chatbot and “money coach”, Val. Val is powered by Kasisto’s KAI Banking bot and “delivers insights into spending, savings, borrowing and helps people set goals as well as offer updates and encouragement about their progress”.
Digital messaging platform Viber gets banking chatbot
Comtrade Digital Services has built an automated banking platform that enables users of online/mobile messaging platform Viber to perform a range of banking operations entirely through a chatbot.
Bank of America to launch AI chatbot
Bank of America has unveiled its new artificial intelligence (AI) chatbot to help customers make decisions on their finances. Called Erica, a nod to the name America, it will be available inside the bank’s mobile app in 2017. Customers can do the usual AI stuff – chat via text or voice – and it’s all […]
