Autonomous AI agents: outsourcing decision-making as the new CX paradigm in finance
AI agents are poised to become integral to how we manage and interact with our finances.
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News, intelligence and resources on the global fintech industry including topics such as chatbot.
State of play: US fintech
Despite a decline in global funding rounds, it was evident at FinovateFall that US fintech continues to thrive.
Lettuce Financial bags $15m Series A led by Zeev Ventures
The new funding builds on Lettuce’s $6 million seed round in March, also led by Zeev Ventures.
June 2024: Top five AI stories of the month
FinTech Futures takes a look back at five of the top AI stories from June.
What the FinTech? | S.5 Episode 10 | Generative AI and cloud core modernisation
In this podcast episode, we chat with Zac Maufe, Head of Regulated Industries at Google Cloud.
BBVA partners OpenAI to deploy ChatGPT among its employees
BBVA has begun deploying 3,000 ChatGPT Enterprise licenses among its employees in Spain.
Large language models: risk mitigation best practices
With the rise in usage of LLM solutions, it’s important to strategise plans for effective risk mitigation.
If 2023 was the year of AI hype, will 2024 be the year of AI governance and responsibility?
In 2024, we must ensure that issues around privacy, fairness, and biases in AI are addressed.
Video: AI through the noise – looking beyond the hype
Dr Martin Goodson, CEO of Evolution AI, and Michael Conway of IBM share their insights on the future of AI.
The perspective on AI from Abu Dhabi Finance Week 2023
I truly believe that 2024 is the year that GenAI goes from talk to action.
Video: Highlights from FinTech Futures’ AI Insights panel and networking event
Watch our highlights video from the FinTech Futures AI Insights event on 22 November.
State of play: GenAI in financial services
Generative AI is currently in the ‘experimental phase’ in the financial services industry.
NatWest engages IBM to revamp chatbot service with generative AI
Cora+ leverages generative AI to draw on multiple different information sources to answer customer queries.
Demystify Podcast: Demystifying conversational interfaces with Zor Gorelov, founder of Kasisto
Zor Gorelov, founder of Kasisto, shares his visionary perspective on the emergence of artificial financial intelligence (AFI).
Cartoon: Parallel processing
A new cartoon illustrating the different use cases for some of the more popular AI chatbots.
ICYMI fintech funding round-up: Mundi, Revio, Pontoro and more
Our weekly fintech round-up for you to get the latest funding news from around the world.
AI and customer care: balancing automation and agent performance
Use cases for developing top-performing contact centre agents: AI simulation training, immersive learning & performance monitoring.
Sibos 2023: Why AI in banking is more evolution than revolution
AI is nothing new for banks, and the current hype is unsustainable.
Feedback from the front line of generative AI
It’s been intriguing to see the differences in thinking from companies when it comes to generative AI.
What the FinTech? | S.4 Episode 13 | AI simulation training in financial services
In this episode of the podcast, we’re joined by Casey Denby, VP of Sales at US tech firm Zenarate.
FinTech Futures Jobs: Three ways AI is changing fintech jobs
Explore thousands of open roles on the FinTech Futures Job Board today.
US fintech Ramp buys AI customer support platform Cohere.io
Cohere.io’s entire team, including CEO Yunyu Lin, will join Ramp as part of the deal.
FinTech Futures Jobs: Four ways ChatGPT can help get you a fintech job
Explore thousands of open roles on the Fintech Futures Job Board today.
Video: N26 at FinovateEurope 2023 – The evolution of AI in banking
We chat with Jean-Pierre Sleimen of N26 about how AI has changed the face of banking.
Banks must shift their focus from being product-centric to customer-centric
True banking transformation starts with the customer, not the technology.
ChatGPT and generative AI – what does banking have to do with it?
Ready or not, the generative AI genie is out of the bottle and there is no going back.
What the FinTech? | S.4 Episode 3 | Generative AI in banking
In this episode, we’re joined by Miguel Navarro to discuss how generative AI could impact financial services.
Non-profit Commonwealth begins second phase of partnership with JP Morgan Chase
Commonwealth and JP Morgan Chase are examining how new tech can reduce wealth inequality in the US.
DBS and digitalisation: what the West can learn from the East
“Meaningful innovation is the true litmus test,” says DBS’ Shee Tse Koon.
Wells Fargo partners Google Cloud for AI virtual assistant, Fargo
Fargo will leverage Google Cloud’s conversational AI platform Dialogflow to offer personalised banking tips.
Webinar: Conversational banking – delivering disruptive technology in a non-disruptive way
Intelligent virtual assistants powered by cutting-edge conversational AI are creating the future of banking experience.
US fintech Bankjoy appoints Michael Carroll as its new CTO
Carroll will oversee the development of technology, supporting Bankjoy’s digital service ecosystem.
Why skimping on speech AI technology could cost banks billions
Digital resolution of customers’ inquiries can drive significant cost savings for banks.
US fintech funding round-up: Deposits, Highline & Kasisto
The latest recipients of funding in the US fintech space.
Enhancing customer engagement in financial services with AI
AI has had an immediate impact on how customers engage with financial organisations.
Credit unions comms platform Eltropy acquires video banking tech firm POPi/o
Together, Eltropy and POPi/o serve more than 400 credit unions in the US.
Chat commerce platform Clickatell raises $91m Series C to boost expansion plans
Clickatell says chat is the largest digital platform in the world, with 7.7 billion users.
Digital twins in the metaverse
As we rush headlong into virtual worlds in the metaverse, the concept of digital twins will become more conspicuous.
White paper: The innovator’s guide to the digital-first contact centre
Social and messaging are well on their way to become mainstream contact centre channels.
Reimagining customer experience in financial services
Utilising the cloud can help banks get customers to the right person at the right time.
