Are banks and bank branch offices headed to the toilet?
Are we seeing banks running out of fresh ideas for how they interact with their customers?
Branch
US challenger banks: who’s who and what’s their tech
A comprehensive list of challenger banks and banking services in the US and the tech they are using.
Top five banking activities best handled by digital self-service
In the era of digital transformation, banks must evolve, or customers will simply walk out of the branch for good.
VyStar Credit Union upgrades FIS Miser core system
Florida-based credit union has been FIS client for more than ten years.
CO-OP Financial Services brings digital power to LA credit union
Becomes fintech energy provider to Water and Power Community Credit Union.
IBM docks with Banca Carige for $500m American JV
Looking to help Italian bank with AI, big data, analytics and cognitive tools.
FinovateSpring 2018: cybersecurity, branch banking, partnerships, financial wellness, and more
Headlining speakers discuss the hottest topics of FinovateSpring 2018.
Banking – it’s a safe bet branch banking no longer need safes!
There’ll come a time when carrying cash into the bank will be cause for a mild-panic attack for branch office tellers.
Top fintech stories this week – 20 April 2018
Catch up on FinTech Futures’ top five fintech stories of the week – all in one place!
AT&T powers Citizens Bank’s digital branch revamp
It is providing tech solutions for more than 1,100 US branches.
Infographic: the importance of face-to-face banking
Technology might be proliferating, but customers still value personalised service above all else.
POPin’s clever notion for video banking emotion
New app added to its interactive mobile solution to work out emotional state of customers.
POPin’s video banking gets some love in LA-LA land
CalCom Federal Credit Union selects POPin’s interactive mobile video banking solution.
Top fintech stories this week – 26 January 2018
Catch up on FinTech Futures’ top five fintech stories of the week – all in one place!
2,000+ bank branches closed in US in 2017
Digital is all the rage now for US banks.
Top ten digital bank initiatives in 2017
Look back at some of the major digital bank initiatives in 2017, with Banking Technology’s top ten.
Virtual branching: how disruptive innovations are changing financial services
The ability to blend artificial intelligence (AI) and human interaction should resonate strongly with financial service organisations due to their need to be highly targeted and responsive. When you provide the right service to a consumer at the right time, you can affect their behaviour and give them the push needed to complete the purchase.
Son of a nutcracker: credit union leadership lessons from Buddy the Elf
Walk with me through the seven levels of the Candy Cane forest, through the sea of swirly-twirly gum drops.
Bankers and retailers – will we see roles switch? Or simply morph into a single discipline?
Technology is having a tremendous impact on the way communities shop so changes are more or less expected as we see these shopping mall operators push back on so many dire predictions being made about them. But can they change and yes, could these changes lead to a greater overlap with banking as it exists today? Do we even need differentiation between the two and yes, will they both be able to keep us satisfied when it comes to access to our cash?
Banking Technology November 2017 issue out now
The latest edition of our flagship magazine – Banking Technology – is out now, packed with news, analysis and insights, case studies, research and expert commentary.
Avoid a bank branch nightmare this Halloween
Trick or treat! It’s Halloween and brands everywhere are using spooky season as a way to have some fun with customers. However, any ghoulish behaviour belongs firmly in the land of fun, and should not creep into everyday customer interactions
Sibos 2017: the future of money
What’s more valuable today, data or money? Today’s “The Future of Money” discussion at Sibos had “the new oil” – data – firmly in its sights.
I know what I am doing!
Recent business surveys together with published industry trends suggest that ATMs aren’t going to disappear from the landscape quite yet even as the rate of bank branch closures will not take place as rapidly as could have been expected just a short time ago. What’s happening?
Physical containers – reused in novel ways. Does that include nextgen branch offices?
With standards as simple as what we see with shipping containers, creative folks will begin considering options for almost anything that can benefit from these containers being mobile. The user experience that today we enjoy with mobile devices has changed the very heart of today’s data centre even as we see on-premise IT moving to clouds. Couldn’t a case be made that such flexibility be embraced even more aggressively in the future and couldn’t that change the very way we view banking as it continues to transform?
Interview: Matteo Cassina, Saxo Bank – is digital banking the new Big Brother?
Amid the hustle and bustle of MoneyConf in Madrid, Banking Technology managed to grab a coffee with Matteo Cassina, global head of sales at Saxo Bank. Conversation turned from the demise of bank branches to the rise artificial intelligence (AI) and open banking.
Analysis: branches – coffee is not for closers
The vanishing branch offices… Could more coffee save them? Richard Buckle, founder and CEO of Pyalla Technologies, muses.
U.K. Post Offices Become De Facto Bank Branches
The U.K.’s Post Office, which has a long history of providing financial services, including prepaid cards, has entered the banking market in a new way with an industry-wide agreement with the nation’s banks going into effect today. From Jan. 24, 99 percent of U.K. personal bank customers and more than 75 percent of business customers can do their day-to-day banking at the Post Office—described as the “biggest expansion in face-to-face banking access in a generation.”
Top ten fintech opinion pieces in 2016
Look back at some of the most interesting and thought-provoking opinion pieces on all matters fintech published by Banking Technology in 2016.
Banks, stop thinking about branches as a place to transact
How would you respond if someone were to ask you: “What is the purpose of the bank branch?” For decades, the first answer may have been: “To allow customers to conveniently transact with the bank and manage their accounts”. This model has now changed drastically, and banks that still operate as they used to will very quickly yield to more forward-thinking competitors.
Does the bank branch still matter?
The number of branches operated by major banking groups in the UK has halved over the last 20 years. In fact, Britain’s banks closed more than 600 branches across the UK between April 2015 and April 2016. This is hardly surprising as more and more people move online, often mobile-first, to complete most of their […]
Digital games banks got to play – part 2
Today, most banks want to be digital leaders because that is where the customers are! This has brought in a change in the attitude of many traditional banks. Arun S. Padaki, a seasoned corporate banker, credit risk and business process management consultant, explores what it takes to become a digital leader and who is already […]
