Blog: The Top Four Mobile Musts in 2014
From smartwatches to voice-recognition capabilities, 2014 promises to be mobile’s best year yet. And these and other mobile trends will influence payments and financial services innovation.
Industry Comment
Carriers sink Asia-Middle East-Africa-Europe cable
Hong Kong-based carrier services firm PCCW Global has banded together with 16 other high profile international network operators, including China Unicom, Telecom Egypt, Etisalat and Ooredoo, to construct a high capacity submarine cable system between Asia, Africa and Europe.
How many sides can you put on a coin?
There are two sides to every coin, but with Bitcoin those sides simply could not be farther apart. Its promise is extraordinary: for those afraid of inflation, it is gold redux, while for those who hate exchange rates, it is a way to pay internationally. For merchants it is a way of avoiding high transaction fees and for former Presidential hopeful Ron Paul, it is the destruction of the US Dollar.
Blog: Intelligent Interactions Improve Customer Service, Boost Loyalty
While there are now a dozen ways to build and maintain relationships with customers, many organizations often still treat these channels as separate silos, creating a disjointed customer care experience. By sharing data across channels, you’re more likely to have less frustrated, more loyal customers.
Viewpoint: The Future of HSAs
How employees are using their accounts can have a dramatic impact on an employer’s overall HSA strategy and benefit plan. As we approach the 10th anniversary of the enabling legislation for HSAs, the industry, employers and brokers/agents all have the opportunity to move HSAs forward with the use of insightful reporting and analytical tools.
Blog: 2014—Diversification for E-Money
2014 is shaping up to be a big year for e-money and those players with the ability to spot opportunities (think loyalty and mobile), and the agility to react to them, will increase market share and thrive.
Better late than never: businesses should still sharpen up for SEPA
While many large organisations have already planned and delivered their SEPA compliance, smaller and mid-sized firms have woefully underprepared for the deadline. Banks and payment organisations need to be prepared for a certain amount of confusion and resistance from UK customers who may not understand the reasons for the change, and may be reluctant to put the necessary changes into effect.
Capital markets on a firmer footing for 2014
Following the tumultuous change that came in the wake of the subprime crisis, capital markets firms have yet to regain a strong foothold but 2014 is showing increasing evidence of a shift to a higher gear.
Industry Views: Trends and Resolutions for 2014 (Part 1 of 2)
To kick off 2014, we asked payments industry thought leaders in the U.S. and Europe to reflect on the year that turned out not to be the “Year of NFC” and to look ahead at what will dominate prepaid and emerging payments for the next 12 months. We also asked them what the industry’s New Year’s resolutions should be.
Industry Views: Trends and Resolutions for 2014 (Part 2 of 2)
Industry thought leaders weigh in on priorities for 2014.
Editor’s Letter: Starting Off the New Year Right
Now that you’re back in the office and once again glued to your computer screen, you’ll continue receiving the industry news, insights and analysis you’ve come to expect from Paybefore. But it won’t exactly be business as usual for Paybefore this year.
Blog: Prepaid Program Potential: 3 Steps Banks Must Take to Engage Millennials
To attract the key millennial demographic, banks must look to prepaid and mobile.
Blog: Turning Skepticism into Trust: 3 Ways to Improve Financial Services Loyalty Programs
Of any industry, the financial services sector might be the most contradictory when it comes to loyalty program effectiveness.
Life after SEPA
The impact of the Single Euro Payments Area will result in a new marketplace where bigger banks will be forced into stronger competition and smaller banks forced to cultivate their ‘local bank’ credentials.
Viewpoint: Year-End Blizzard for Canada’s FIs
As we approach year-end, the Canadian federal government has introduced three items of significance to federally regulated financial institutions (FRFIs).
The gift of plug and play technology
The technology that banks offer clients can be thought of as a true gift, enabling improvements that can reduce risk, increase efficiency and ultimately put firms on a surer footing. And it is the most advanced and newest platforms which grab everyone’s attention.
Relieving the pain and expense of compliance data management
The data management aspects of compliance can run into tens of thousands of man-hours per institution, each year. Firms have to adapt and find new techniques to manage this increasing burden.
The hidden cost of corporate compliance
Former SunGard chief executive Cris Conde writes about the importance of training in firms’ governance, risk management and compliance strategies and why they should treat it as an investment.
A brave new world for CIOs?
A new role for CIOs in the banking sector was highlighted at the recent Gartner Symposium: to maintain their future relevance and position, they need to be seen as consultants in the technology space, not just providers.
Blog: Grande 140-Character Payments
If ever there was a prize for solving a first world problem, creating the ability to buy a coffee for a friend or acquaintance by sending a tweet would be Nobel- worthy. But if the goal is to keep Starbucks in the conversation around the office (and sell more coffee), this should work.
Blog: Thinking Mobile First
Consumer expectations of mobile banking and prepaid are escalating rapidly, and the industry needs to respond aggressively, and think differently. As consumers demand more from their financial services providers, putting the mobile channel first in your strategy is key.
Banks! Stop fadding about – talk to customers
Is there an industry more obsessed with fads than banking?. Maybe it’s because it is such a follow-the-leader industry. Perhaps it’s because banking is a very me-too business with few (if any) real brand distinctions. Or is it simply that senior management is so obsessed with the needs of shareholders.
Insights on the Bitcoin Brouhaha
On Nov. 27, the bitcoin was trading at a record $1,000. While some applaud its decentralized nature, others, including regulators, have become wary of its potential effects. We asked two analysts to square off with Viewpoints on the pros and cons of the volatile virtual currency.
Viewpoint: Bitcoin Challenges Us All to Keep Innovating
Bitcoin (and the tsunami that has ensued) has been characterized as the next stage in the revolution of payments—more precisely, of money.
Viewpoint: Why Bitcoin Is Going Gangbusters and Why It Matters
If Bitcoin manages to become wildly successful, it’s likely that several similar currencies will appear alongside it. The focus of hackers all across the globe will then surely turn to these anonymous stores of virtual value rather than to traditional account-based payments.
Breaking dawn: the new reality for the buy-side
Enlightened buy-side firms are facing the challenges of high-touch regulation, fragmented liquidity and ongoing cost pressures head on and developing new business models and approaches at every stage of their workflow.
Blog: Facebook Payments: Trust Is Worth More than ‘Likes’
If Facebook can garner trust from enough of its active users to adopt Autofill by Facebook, there are billions of dollars at stake. But, no one goes to PayPal to post baby pictures. No one congratulates 12-year-olds for winning a soccer game on Amazon. Facebook wandering into payments easily could be as awkward, especially as users become more leery of how their information is shared between Facebook and its partner sites.
Scaling up in Asia
The burgeoning wealth of Asia represents a huge opportunity for asset managers that can scale their businesses across the region, but it will place huge strains on firms’ operations, driving them to explore a new approach to outsourcing.
A world of payment possibilities
As Ts are crossed and Is are dotted by financial institutions and corporates preparing for the Single Euro Payments Area some recent announcements point to the glittering world of opportunity beyond mundane SEPA compliance.
Viewpoint: They Mean It—They Really, Really Mean It! (November 2013)
New OCC guidance reminds financial institutions that third-party oversight is where it’s at.
Banks “turning away business” because of regulations says Aite
Compliance concerns are causing nearly one-third of banks to turn away business, according to a new report from Aite Group.
Innovation and opportunity in the banking sector
The chaos of the crisis did not spark renewed interest in innovation: no ideas of note were created within banks and surprisingly few people left their jobs to launch start-ups – the innovation gap in the financial sector has been largely filled by the growth of the fintech start-up sector.
Blog: The $800MM Braintree Acquisition and PayPal’s Pursuit of the Emerging Digital Marketplace (November 2013)
PayPal’s pending acquisition of Braintree will broaden its scope of innovative digital commerce solutions, support its developer platform overhaul and bring P2P competitor Venmo into the fold.
Viewpoint: HSAs Build Long-Term Wealth with Tax-Favored Savings (November 2013)
Issuers or program managers that focus marketing efforts on the savings that can be achieved through HSAs could increase account take-up and improve the profitability for those accounts at the same time.
Commodity trading analytics: exploiting a new set of options
Commodity traders are rapidly adopting new analytics tools to help, testing how a combination of powerful cloud-based processing systems and increasingly sophisticated analytics tools can boost their bottom line.
T2S: time to seize the day
To prepare for the overhaul to settlement in Europe, financial institutions need to face up to T2S and work closely with their settlement service providers to ensure that they maximise the business benefits. It’s time to seize the opportunities presented by the T2S initiative.
Viewpoint: The EC Payments Package: Will It Create a More Integrated and Efficient European Payments Market? (October 2013)
Clear and effective legislation could result in a beneficial change for business. An unclear and ineffective one would result in another obstacle to a “further integrated and efficient European payments market,” which the commission has set as the first objective the Payments Package should achieve.
Looking to China’s Skipped Generation
China’s miraculous economic catch up since reform and opening up has created an unprecedented generation of consumers. The way this generation has adopted the on-line world in China is very different from that in the West.
Banks rush to bolster compliance
Firms like JP Morgan and HSBC have taken major measures to improve internal controls so that they can comply with new and changing regulations. It won’t end there.
Russian telco links Europe to Asia with high-speed fibre
Russian telecoms carrier MegaFon has announced the commercial launch of an 8,700 kilometre long terrestrial fibre optic trunk connecting Europe and Asia. The DREAM – Diverse Route for European and Asian Markets – link extends from Frankfurt-am-Main to the Kazakhstan-China border, through Kazakhstan, Russia, Ukraine, Slovakia, Austria, Germany, and was created by MegaFon in cooperation […]
