Late last year, Visa fired a volley – unlikely to be the last – over new rules that it and all providers of online transactions will soon need to follow as part of the EU’s revised Payment Services Directive (PSD2). It has some doom-laden predictions.
Recently I have been recruiting for a senior analyst position. We have reviewed over 40 CVs for a senior analyst position, and only two have been from women.
An app is no longer a “nice to have”. As consumers expect businesses to engage with them at the right time, in the right manner, and over the right channel, a bank’s mobile app will be a crucial first point of contact for many customers. But it’s important to remember that an app by itself is not some wonder-cure that will instantly give a financial organisation perfectly satisfied customers.
The payments industry invitation to merchants to play a bigger role in innovation seems serious and pragmatic, writes our senior editor, an e-commerce expert.
With the worldwide prepaid market set to hit $3.1 trillion by 2022, providers need to have a firm handle on who those prepaid consumers will be, and how they will shop.
SLAs provide various metrics upon which service is judged. But in many cases, those metrics—and the business expectations of deals—prove unrealistic and could lead to poor decisions and wasted money.
Technology may rule the world, but human connection is still king.
There is pressure for CEOs to decide how distributed ledger technology (DLT) fits into their business strategy. Regulators also recognise that blockchain could advance their own processes. So what is all the excitement about? Blockchain is an exciting innovation but the technology has flaws…
With mobile money technology widely available, and so many citizens having access to a mobile phone, how many are actually banking in this way? What are the benefits available to them when using mobile money? And what does the future hold for this fintech innovation?
2017 looks set to be the year in which a number of different jurisdictions vie to become the natural home of the financial technology sector. To help ensure that London remains fintech-friendly, the Financial Conduct Authority (FCA) has created the “regulatory sandbox”.
We’re only six weeks into the New Year and already we’ve seen significant activity on the regulatory front in the U.S. and more to come in the U.K. and Europe. Meanwhile, many of the other trends we identified as ones to watch in our Year-in-Review report—bots, blockchain and co-opetition—have been dominating the headlines (along with some major acquisitions). Are you investing in the right places?
When payment systems come under attack, the broad retail and service economies suffer. That’s why legal concerns and information-sharing programs need to be reexamined.
In-app payments are cannibalizing more traditional payments.
With regulators opening up the payments infrastructure and consumers and business clients demanding á la carte but interoperable financial services from a variety of players, the industry and its would-be disruptors must adapt.
Banks need to do more than just comply with the upcoming revised Directive on Payment Services (PSD2). To survive, banks will need to embrace these changes.
Modern banking is not limited to banks anymore. It’s not only about online or mobile banking, it’s about all the things you would do in your banking system, but now you can do in apps or other solutions provided by third parties, not banks. Payments are one of such functionalities.
The European Banking Authority (EBA) recently proposed new rules that would require payment card operators to enforce additional security measures, such as passwords or security tokens, for all online transactions over €10, aimed at fraud prevention. This is a clumsy solution to a problem that is already being addressed by far more sophisticated means, argues Nick Wallace, senior policy analyst at Centre for Data Innovation, and policymakers should reject the EBA’s proposal.
Africa is becoming a very interesting fintech innovation hub (in particular South Africa, Nigeria and Egypt). As much as 80% of the continent is unbanked, opening the door to a breadth of opportunities for fintech companies to seize market share.
Your organisation’s satisfaction with its virtual card provider is the single most important factor determining the return you will receive on your investment. So when you choose a supplier, set your expectations high.
Experts from Blackhawk, Cachet, Arroweye, i2c and more explain what loyalty strategies are moving the needle with consumers and why.
Even if President Trump puts the brakes on federal regulation of the payments industry, state regulators are poised to swerve into the open lane that creates.
The technology that underpins bitcoin has received increased attention in recent months from corporate heavyweights. Here’s how blockchain can further revolutionize payments and related industries.
Payments companies hoping to gain market share in the exploding cross-border payments market must be able to meet demands for security, customer service, low costs and simplicity.
As with any revolution, open banking will have winners and losers. How to stay competitive in the digital era?
Financial innovation is unlocking additional funding for small businesses that have been declined by their bank. Katrin Herrling, co-founder and CEO of Funding Xchange, explores.
How can wearable technology be made popular in investment/wealth management services? We suggest a number of features that can create value and relevance to individual traders and wealth managers, if made available on smartwatch trading apps.
As you consider a New Year’s resolution to improve fraud prevention in 2017, remember that implementing fraud prevention at the platform level not only protects your merchants, but actually helps you enhance growth and protect margins and profitability.
Blockchain, the foundation for digital currency transactions, shows the potential to create better passenger ID and cut down on fraud targeted at airline loyalty programs.
Card issuers have only a few months to plan and implement the new CFPB rules. For card issuers looking to control costs and maintain more flexibility, now is the time to investigate on-demand card production and lean on the experts to ensure you meet the October 1, 2017 deadline.
All signs point to the rapid nationwide decline in check use being good for consumers, businesses and the financial system. Payments Canada forecasts that by 2020, virtually all checks written by businesses and governments in Canada will have migrated to electronic payments.
I was recently asked who the biggest winner would be to emerge post-PSD2, the banks or the fintech firms. If we ignore for a moment that the biggest winners are clearly you and I, the end consumer of these services, it did reveal an interesting thought process and dynamic at play.
Artificial intelligence (AI) interfaces and chatbots could be revolutionary for financial institutions – but only if they strike the right balance between human and machine interaction.
Establishing if someone is who they say they are in today’s virtual world is a major headache for banks and fintechs, thanks to the strict regulations they operate under and the difficulty in providing non-physical, verifiable forms of identity.
Look back at some of the most interesting and thought-provoking opinion pieces on all matters fintech published by Banking Technology in 2016.
From a technology perspective, the family home has decided to rush headlong into the 21st century. When our home was built we thought we were being extremely progressive in having a Panasonic “4 lines, 10 extensions, PBX” installed with separate lines for my wife and myself and then a line for business and yes, one dedicated line for the fax machine. Cool… but fast forward a decade and a half and with the home up for sale, we were politely advised to take out all those handsets and close the door on the PBX.
We are constantly connected to the cloud (iPhone, DropBox, Google Drive just to name a few) and yet, in financial services, the adoption has been tremendously slow. In part, this is due to a lack of guidance from regulators, especially where cloud-based regulation technology is concerned. But finally there is forward progress.
Building emotional bonds with customers is a strategic imperative, and why the change programmes currently being undertaken at banks need to recognise the hidden lessons of Uber.
The PSD2 directive will let third parties use the information stored in financial institutions and the only path to achieve this leads through an open API. The API is now being discussed and developed, but it’s not clear when it will be finalised, released and deployed.
Regulations requiring two-factor authentication could force the industry to move away from frictionless payments experiences like Uber and one-click checkout.
The IRS reports that there’s been a nearly 50 percent drop in fraudulent returns, and there has been significant progress in stopping fraudulent returns before refunds are ever paid, due in part to new information provided by industry and state partners.
