The birth of personal banking assistants
Banks should aim to utilise more data to become a personal banking assistant for your money/wealth.
Industry Comment
Resigning to the facts
People join companies but leave managers. And that is a fact.
Financial inclusion: understanding the needs of the underbanked
Better access to a wider range of banking services can help drive financial inclusion for all customers.
Reimagining customer experience in financial services
Utilising the cloud can help banks get customers to the right person at the right time.
Is a change of approach required to benefit from cloud services as critical infrastructure?
It’s a fine balancing exercise of facilitating and encouraging innovation and adoption of cloud integrated services.
The social dilemma
With half the world on social media, why are so many FIs still shying away from it in fear?
Cosy murder
Accepting the premise of the question keeps things tidy, but life doesn’t work that way.
Fintech is facing diversity challenges – but there are reasons to be optimistic
There’s work to be done on forging greater equality in fintech, but there has been some progress.
Why banks and fintechs need to be strategic with digital transformations
Here are a few tips to consider when developing a strategy for digital transformation.
How evolving tech is changing digital habits
A deeper look at some of the technologies that are changing our digital habits.
Is data the new currency for banks?
Banks have huge amounts of customer data, but do they have enough?
Dear Luc: Should I pick a fintech specialist or a jack-of-all-trades?
This week someone writes in to ask: should I pick a fintech specialist or a holistic provider to partner?
Money is not a problem
Don’t tell me money is not a problem. It most definitely is a problem. It just isn’t the real problem.
Capturing the Gen Z market starts with onboarding
Fintechs should deliver the digital-first experience Gen Z expects from the minute they sign up.
The future of paytech in APAC
Some of the emerging paytech trends that have gained momentum in APAC.
Perpetual KYC and the move away from periodic reviews
Continuously monitoring customer information using AI could have advantages for banks and fintechs.
Mobile first, second and third!
Most companies talk about the importance of mobile technology, but I’m not convinced there is a proper understanding.
Seen it all before
All banks are the same, but in profoundly different ways.
Unlocking the benefits of cloud
Migrating operations to the cloud is a challenge for even the most digitally focused organisation.
Fintechs will be at the heart of the next wave of security wars
Hackers are rapidly adapting their tactics to target features of modern fintechs.
How AI can help identify front and shell companies
Detection using AI can help banks and fintechs avoid huge regulatory fines.
Dear Luc: What’s the deal with embedded finance?
This week someone writes in to ask: how can I get on the embedded finance bandwagon?
Open banking myths
We are still at the start of the journey with open banking and have yet to see its full potential.
The time before things happen
Imagining and creating things is hard, but you don’t have to do it all yourself.
Is regtech living up to expectations? (And if not, why not?)
Until regtech is embedded into the core processes of wealth management, its potential remains constrained.
How COVID-19 has accelerated the use of digital banking solutions in Africa
The past year has seen a clear trend towards the adoption and acceleration of digital banking products.
Classic product placement has had its day
Product placement is easily recognised by the customer and viewed negatively.
AI and machine learning spearheading rapid change in data reconciliations
The industry is moving towards Reconciliations-as-a-Service, says SmartStream’s Robin Hasson.
What the hell happened to help?
Banks could do more to provide financial education, guidance and advice to customers.
This is not a drill
Make sure you don’t write yourself out of your own story, as life happens.
Manual processes hinder growth in financial institutions
User-defined technologies hide risk at a tremendous cost and are unsustainable in the digital battleground.
Is DeFi the future of financial infrastructure and money?
DeFi is causing a shift in the underlying infrastructure powering traditional financial applications.
Harnessing the power of AI for internal fraud detection
AI has the power to disrupt internal fraud monitoring, but are FIs ready to take the plunge yet?
Who’s banking on APIs?
How proactive have UK banks been with their API strategy?
Tales of longing and belonging
Sometimes it’s important to remind people that if you don’t ask, you won’t get.
Dear Luc: Should I prepare for a wearable payments comeback post-COVID?
This week our writer asks: are wearables set for a comeback as social distancing eases?
Lending: preparing for the unprecedented
How lenders can effectively manage commercial credit risk in an ever-changing world.
Banking on trust: How AI can help you win over Gen Z and Millennials
AI & ML can help produce the right messaging across all channels and improve conversions with every interaction.
A digital blindspot – corporate banking
Challenger banks continue to leave corporate customers behind at their peril.
Let’s talk about sex (as in gender), baby!
Women and men seem to differ in their attitudes to banks and banking products and services.
