Sharpen Launches New Performance Management Module to Empower Agents
Contact Centers Using Performance Tiles Report Improved FCR, AHT, and CSAT, Along with Immediate, Quantifiable ROI INDIANAPOLIS–(BUSINESS WIRE)–#AgentFirst—Sharpen Technologies, developers of the agent-first contact center platform, announced today the release of Performance Tiles, the first of several new applications to be released within its new Performance Management module. Performance Tiles offer agents real-time visibility into […]