OK Google, says OCBC Bank
OCBC Bank has delivered another “Singapore’s first” in collaboration with Google.
voice banking
Amazon’s Alexa speaks to US Bank customers
More than a year after Capital One unveiled the feature, US Bank customers still are among the first in the US to be able to complete banking tasks, such as checking an account balance or paying a credit card bill, by speaking a command to an Amazon Alexa device.
More human than human: banking’s AI future is all in the voice
Aditya Challa of IMImobile takes a look at some current and future applications of artificial intelligence (AI) for customer experience in the financial and banking sector, as well as the challenges that still need to be overcome. Beyond the current race to build chatbots, he predicts that voice-driven AI services will ultimately become the main […]
Santander “first” UK bank to launch voice banking technology
Santander says it has become the “first” bank in the UK to launch voice banking technology. The solution is provided by Nuance Communications. However, last month HSBC announced it was launching voice recognition and touch security services in the UK, which will be available to 15 million banking customers. This project is also being carried […]
