City Union Bank (CUB) has become the first bank in India to introduce a robot to deal with customer queries. Called Lakshmi, the robot is based on the IBM Watson artificial intelligence (AI) engine.
Bank of Bhutan, the country’s oldest and largest bank, has ditched Oracle FSS’s Flexcube and gone live on TCS Financial Services’ Bancs core banking system. TCS says all existing customers, accounts, lending and internet banking subscribers were migrated from Flexcube (which was originally installed at the bank in 2008) to TCS Bancs. The bank selected […]
