AI and customer care: balancing automation and agent performance
Use cases for developing top-performing contact centre agents: AI simulation training, immersive learning & performance monitoring.
natural language processing
HSBC unveils AI Markets for institutional investors and corporates
AI Markets “has been built from the ground up with user experience in mind”, HSBC says.
Convergence of RPA and AI: the changing landscape in banking compliance
Robotic process automation and artificial intelligence are transforming the regulatory compliance landscape in banks.
CBA and ING complete regtech pilot fling
To simplify information processing and regulation implementation using MiFID II as test case.
