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Où est la boulangerie?

When you ask me a question, help me pitch my answer at the right level. That’s the point of communication.

Banking for net-zero homes

Banks can make a significant difference to the planet, to their customers, and ultimately to their bottom line.

Who owns the client?

Change the way you book revenue and you’ve transformed the way clients are treated forever.

Caveat emptor

Give praise where it’s deserved. Give it publicly. Give it as often as it’s earned. And don’t add conditions.

My favourite place

It’s not ‘doing the right thing’ if you only do it occasionally. You need to maintain high standards every day.

How long is a piece of string?

No matter who you are or what you’re trying to achieve, it helps to act with urgency, before it becomes urgent.

We need to talk about Bob

Digital transformation focuses where it’s high value, but most of banking happens by human intervention.

So what?

Financial services exists to serve. And that means that when we are not of service, we are just in the way.

The great perhaps

This year, we should have the courage to move away from what we’ve always known to really push what is possible.

Carbon as a currency

Linking currency to carbon could open the door to a better and more sustainable economy.

But I don’t like strawberries

You shouldn’t always accept the premise of a question. Especially if it’s evidently not itself premised on fact.

I am an immigrant

I was asked recently in an interview what I mean when I describe myself as an immigrant. Let’s discuss.

In your own time

If you think you can dictate timings for the business you are in, think again.

What happens next?

The deal is: you can moan and rant and vent as much as you want. Provided you do something next.

Impostor syndrome lite

The world is not divided between those with self-doubt and self-assurance. But if it was, I would pick the doubters any day.

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