The funding dilemma: how much is customer satisfaction really worth?
The cost of customer dissatisfaction, though delayed, always comes due.
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Avocado mint swirl for prime minister: lessons from UK election surveys on predictive customer satisfaction
The 2024 UK election surveys are treasure troves of insights into human behaviour, preferences, and trends.
AI wars: a new hope or the phantom menace?
A deep dive into the practical uses of AI through the lens of the FCA’s Consumer Duty.
Being a radical thinker: how to inspire meaningful and sustainable change
It’s not easy to drive change in a corporate world that rewards convention.
Customers, employees, shareholders: the laser focus of successful digital transformations
Incorporating a customer lens in your digital transformation can boost both revenue and employee satisfaction.
Is “digital transformation” a redundant concept?
Perhaps it’s time to move on from digital transformation and welcome the new era of “organisational evolution”.
Want to be great at digital transformation? Play Tetris
Tetris can teach business leaders a lot of transferrable skills when it comes to digital transformation.
