The public perception of banks has been battered in recent years, but financial institutions have been working hard to repair the damage. A key tool in their strategy has been to improve customer service in a multichannel environment.
Conduct risk, which places emphasis on providers of credit to treat customers fairly, will challenge them to deliver higher standards of customer support across the whole relationship.
Cyberattacks are a very real and quickly growing threat – dangerous for individual consumers as much as the global financial system. As digital infrastructure continues to evolve, so does the sophistication of cyberattackers, who use techniques like corporate account takeover (CATO), spear phishing, and digital fingerprint theft to steal your identity, lock you out of […]
While privacy-enhancing technologies (PETs) aren’t new, the recent proliferation of machine learning systems, the rise of the data economy, support from policy makers, and increased privacy awareness have increased their popularity. PETs help enterprises harness the value of personal data, while protecting individual privacy. This free white paper: Introduces popular PETs Offers evaluation guidance Highlights […]
