Retail Banking


Top ten retail banking sites in India – July 2016

Who is leading the digital way among the retail banks in India? We have put together some nifty stats for India’s top ten online banking sites for the past month (data courtesy of SimilarWeb). We’ll be publishing regular updates on a monthly basis, to track the changes, developments and trends – to bring you a fuller picture of […]

Top ten retail banking sites in the US – July 2016

Who is leading the digital way among the US retail banks? We have put together some nifty stats for the top ten online banking sites in the US for the past month (data courtesy of SimilarWeb). We’ll be publishing regular updates on a monthly basis, to track the changes, developments and trends – to bring you a fuller […]

Top ten retail banking sites in the UK – July 2016

With digital banking sharply on the rise in the UK – according to the latest figures released by the British Bankers Association – who is leading among the UK retail banks? We have put together some nifty stats for the top ten online banking sites in the UK for the past month (data courtesy of SimilarWeb). […]

Discovery in core banking system selection mode for new bank

One of South Africa’s largest health insurers, Discovery, is a step closer to selecting a core banking system for its new bank, Banking Technology understands. Discovery went public on its plans to launch a brand new full-service retail bank in South Africa last year. As part of this ambition, it acquired the majority stake in […]

UK watchdog pushes for open banking revolution

The UK’s Competition and Markets Authority (CMA) has unveiled its plans to make banks “work harder for customers” and ensure the “benefits of new technology are fully exploited”. The CMA’s final report on its retail banking market investigation concludes that “older and larger banks do not have to compete hard enough for customers’ business, and […]

Banks and social media case study: Avidia Bank

Can social media really drive adoption of financial products? Yes, states a Massachusetts-based community bank, Avidia Bank. Kate Cwieka, Avidia’s marketing specialist, shares the bank’s experience in embracing social media and the results. Oh, and practical advice on this “non-traditional” marketing channel. Want to know more on how to apply Hootsuite and Periscope (or find […]

Top ten retail banking sites in the US – June 2016

Who is leading the digital way among the US retail banks? We have put together some nifty stats for the top ten online banking sites in the US for the past month (data courtesy of SimilarWeb). We’ll be publishing regular updates on a monthly basis, to track the changes, developments and trends – to bring you a fuller […]

Top ten retail banking sites in India – June 2016

Who is leading the digital way among the retail banks in India? We have put together some nifty stats for India’s top ten online banking sites for the past month (data courtesy of SimilarWeb). We’ll be publishing regular updates on a monthly basis, to track the changes, developments and trends – to bring you a fuller picture of […]

Top ten retail banking sites in the UK – June 2016

With digital banking (and particularly mobile) sharply on the rise in the UK – according to the latest figures released by the British Bankers Association – who is leading among the UK retail banks? We have put together some nifty stats for the top ten online banking sites in the UK for the past month (data […]

Mainstream fintech in India: a bird’s eye view

Soumik Roy, Banking Technology’s editorial contributor based in India, explores India’s digital banking landscape, examines innovative players like DBS digibank, and ponders what’s next for the nation’s fast-paced fintech sector. Electronic banking and payments are rapidly picking up pace in India; citizens love the convenience, the government hopes it will drive transparency and reduce the […]

BBA records dramatic increase in mobile banking usage

British Bankers Association (BBA) says digital banking is in a “consumer-led revolution”. Its latest report – Way We Bank Now – shows a drastic increase in consumers using digital channels to manage their money. Changing customer habits and major technological advances in banking have resulted in the following: Customers are using mobile banking apps more […]

Wells Fargo and NCR partner for retail banking innovation

NCR Corporation and Wells Fargo have established a team focused on research and development in ATM and retail banking customer experience. Over the past eight years, NCR and Wells Fargo have worked together on other projects. These range from cash- and check-processing to self-service devices. The latest agreement expands the relationship to a “more strategic […]

Yorkshire Building Society automates appointments system with BookingBug

BookingBug says Yorkshire Building Society (YBS) has become “the first truly omnichannel mortgage provider” with its new system that enables booking appointments in branch, online, mobile and call centres. UK-based BookingBug specialises in appointment scheduling and event management software. The new system has centralised data across 3,000 staff in 200 branches at YBS, and cut […]

UK-based challenger bank Starling loses second CTO

CTO Mark Hipperson, who was also the bank’s co-founder, has recently left Starling. Prior to moving to Starling, Hipperson was a long-standing GM at a UK-based IT consultancy firm, BJSS. Earlier in his career, he was head of technology at Barclays’ corporate banking division (1992-2000). According to FT, this was his comment on his departure: […]

Fiserv launches real-time alerts solution for bank customers, Notifi

Fiserv has launched Notifi, a platform for the delivery of real-time alerts for retail and SME bank customers. Home Federal Bank and C&F Bank are among the first takers. The solution consolidates information from across a financial institution’s systems – including core account processing, online banking and mobile banking, lending software, debit and credit cards […]

Virgin Money UK in new banking software search

Virgin Money UK, a financial services brainchild of Richard Branson, is understood to be looking for new core and digital channels banking software. Virgin Money’s underlying technology in the UK stems from a number of acquisitions, including a small outsource firm, Intelligent Managed Services (IMS), in 2010, and a larger, well-established bank, Northern Rock, in 2012 (the […]

Humans will have to go as Bank of America gears up to go digital

Bank of America is shrinking its consumer banking division by 8,000 people as it prepares to go digital. The bank has already considerably reduced the staffing numbers: from 100,000 in 2009 to 68,400 in Q1 2016. Thong Nguyen, Bank of America’s president of retail banking and co-head of consumer banking, expects the numbers to go […]

Goldman Sachs to underpin new digital bank with Infosys tech

Goldman Sachs has recently launched a new digital bank, GS Bank. It accepts deposits from consumers and institutional clients, starting from just $1. Goldman Sachs is understood to be working with Infosys and its EdgeVerve division on this project, with the vendor’s e-Finacle platform as the underlying tech for GS Bank. Infosys’ spokesperson provided a […]

New UK bank, CivilisedBank, submits banking licence application

A new digital bank for UK businesses and consumers, CivilisedBank, has submitted its banking licence to the regulators, Financial Conduct Authority (FCA) and Prudential Regulatory Authority (PRA). It expects to receive the licence later this year and to open for business in early 2017. Set-up and technology CivilisedBank will not have any branches. It will […]

Standard Life and ING Australia working with IBM on digital projects

UK-based investment company Standard Life and ING’s Australian subsidiary are working with IBM on a range of digital and data management initiatives. Standard Life: it’s personal Standard Life is personalising its financial services capabilities “to each of its 3.8 million UK customers”, IBM states. Using IBM’s analytics tools Standard Life “can accurately track a person’s […]

New mobile banking service, Lunar Way, to launch in Denmark

A new mobile banking service in Denmark, Lunar Way, is gearing up for launch as it has secured a local partner, Københavns Andelskasse (Copenhagen Cooperative Bank). Lunar Way is itself not a bank, but is a provider of digital financial services, similar to Simple or Moven. Its model is to partner with established banks (that have […]

Masthaven receives UK banking licence; implements new core system

Masthaven Finance, a UK-based specialist mortgage lender, has joined the “challenger banks” rush and secured a banking licence. It plans to open for business this summer. The new bank will offer mortgages and savings products to retail customers who struggle to get service from mainstream banks and lenders. These products will include specialist mortgages and […]

Top fintech stories this week – 15 April 2016

Catch up on Banking Technology’s top five fintech stories of the week – all in one place! EPC launches public consultation on SEPA instant payments scheme You’ve got until 10th July to submit your views. What do corporates want from their banks? Simplicity, standardisaion and automation. New core banking system selection in the Netherlands Amsterdam Trade […]

RBS to cut 600 jobs in UK

Royal Bank of Scotland (RBS) is cutting almost 600 jobs in its UK retail bank. British and Irish trade union Unite has reacted to the news. RBS will axe about 200 positions across London and the south east of England, with 400 jobs to go in the Midlands, east and the north of the country, […]

Bigbank overhauls credit processing with Provenir

Estonia-based Bigbank is modernising its credit decisioning and loan origination processes with Provenir. Provenir’s cloud-based solution will reduce time to market, improve efficiency and customer centricity at the bank, says the vendor. Agur Jõgi, chief technology officer at Bigbank, comments that investment in technology will help the bank to achieve the goals of “delighting customers” […]

Santander and Kabbage team for SME funding innovation

Santander and Kabbage are piloting an online tool to give UK small and medium sized enterprises (SMEs) access to same day funding. Announced today (4 April) at Money 20/20 in Copenhagen, SMEs can get access to new working capital of between £500 and £100,000 via an online process. At a media briefing, Sigga Sigurdardottir, chief […]

Banking Technology April 2016 issue out now

The latest edition of our flagship magazine – Banking Technology – is out now, packed with news, analysis and insights, case studies, research and expert commentary.

Splitska Banka live with Comarch’s SB SmartNet banking system

Croatia’s Splitska Banka has gone live with SB SmartNet, a new internet and mobile banking system provided by Polish IT specialist Comarch. SB SmartNet, based on Comarch’s Smart Finance solution, will give Splitska’s retail customers access to account information as well as a multitude of transactional services. The mobile version is designed for iOS and […]

Deutsche Bank reduces branch network in Germany

Deutsche Bank is cutting its retail outlets in Germany from 700 to 500 as it looks to lower costs and adapt to digital banking. Christian Sewing, head of private, wealth and commercial clients and member of management board, Deutsche Bank, says the cuts are “necessary as the retail bank’s profitability has decreased over the last […]

“Intelligent software” to answer customer queries at Atom Bank

A UK-based challenger bank, Atom Bank, has added another system to its bulging IT set-up. This is WDS Virtual Agent, which will answer customer queries from an AI bot within the bank’s mobile app. The solution is supplied by WDS, a subsidiary of Xerox. The vendor says it will “give the customers the power to […]

Banka Kovanica in core banking system revamp with ABBA

Croatia-based banking software developer, ABBA, has gained a new taker of its flagship core banking system, NovaDoba. This is a local bank, Banka Kovanica d.d. Varaždin. The agreement was signed in early March, “following months of negotiations”, says the vendor. The work on data migration and the implementation of the new solution has already begun. […]

Half of retail banks say branches to disappear within five years

Almost 50% of retail banks worldwide believe the rise of digital will bring an end to branch-based banking, according to a study by Temenos. “Retail Banking: In Tech We Trust”, the third annual study of retail banks produced in association with the Economist Intelligence Unit, reveals that banks perceive the threat from tech companies operating […]

Infographics: the state of fintech industry as we know it

Who, what, where, when of the fintech industry today – this excellent infographics pulls together plenty of useful data, from top specialists, unicorns and start-ups to geographies and M&As.   Created by Savvy Beaver and Call Levels.

Crealogix’s Elaxy to roll out consulting platform for Bankhaus August Lenz

Crealogix’s subsidiary Elaxy Financial Software & Solutions will roll out a hybrid consulting platform at Bankhaus August Lenz in Germany. The solution, developed in nine months, is ready for MiFID II (markets in financial instruments directive) and PRIIP (packaged retail and insurance-based investment products) regulations. It is also integrated into the bank’s online banking system […]

Retail banking: the power of the personal

In 2016, retail banks are facing up to their biggest challenge. A combination of new market disrupters, increased regulation and the continuing pace of technology change is set to transform the industry, shifting power firmly to the consumer. Natalie McLellan, director of financial services at consultancy firm Egremont, offers her insight. Many commentators argue that […]

New digital bank powered by Temenos’ front-to-back office platform

EQ Bank, a new pure-play digital bank in Canada, has opened its virtual doors. It is underpinned by the front-to-back office software from Temenos. The bank is using Temenos’ T24 core banking system at the back-end and Temenos Connect for digital channels at the front-end. It is also using Insight BI for business intelligence and […]

Deutsche Bank and Postbank select Wincor Nixdorf for 20,000 workstations

Banking technology specialist Wincor Nixdorf has been selected as the general contractor to equip all 20,000 workstations of Deutsche Post and Postbank with new IT systems. The installation will begin in April 2016 and is scheduled to be completed by April 2017. The solution package also includes a five-year service agreement. During the project, up […]

Challenger bank Tandem pick Fiserv for core

Tandem Bank has selected the Agiliti technology platform from core system provider Fiserv. The bank received its banking license on 30 November 2015, and is expected to launch later in the year. Focussing on creating what it calls a ‘good bank’ with a heavy emphasis on the needs and behaviours of its customers, it will […]

Visa Developer opens up payments technology

Visa Developer, will offer software application developers will open access to Visa’a payments technology, products and services. The new Visa Developer platform is designed to help financial institutions, merchants, and technology companies meet the demands of consumers and merchants, who increasingly rely on connected devices to shop, pay and get paid. At launch, the new […]

Cashless payments plateau is stats mirage: Deutsche Bank

European Central Bank (ECB) figures appear to show that cashless payments transaction volumes in 2014 remained flat at 68 billion payments. However, Deutsche Bank analyst Heike Mai, who specialises in payments and shadow banking, has published a report that corrects this conclusion. Entitled ‘Payments in the euro area: Are they stagnating? – No!’ the report […]

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