Report: Three key strategies for customer experience success
In-depth industry report on customer experience, featuring expert insights from Mettle, HSBC & Northwestern Mutual.
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Video: Top fintech stories this week – 13 November 2020
FinTech Futures’ weekly news round-up.
European Investment Bank invests $80m in Lithuania’s SME Finance
The firm is charged with backing Baltic enterprises through the COVID-19 pandemic.
Grab leads $100m investment in Indonesian e-wallet LinkAja
Singaporean fintech begins investment project in Indonesia.
Nigerian challenger bank Kuda raises $10m in seed funding
Kuda completes the largest seed round in Africa.
Brazilian malware Ghimob targets 153 financial apps
Kaspersky researchers believe the malware is ready for a world tour.
Trulioo hires Leigh Ramsden as new CFO
Former Absolute Software man joins up with Trulioo next week.
UK banks and challengers ranked: from on-boarding to app functionality
We use an analytics platform to figure out which UK banks are giving their customers the best service.
US challenger Bella plans launch around conversational banking
Bella offers a range of consumer-friendly options, including gifts and randomised cashback.
Yolt to launch Mastercard debit card through PPS partnership
Money management app takes a deeper step into the payments sphere.
Sustainable banking app Novus launches website and waiting list
The new app promises to help users lead a better lifestyle.
New US challenger Flyp targets excluded communities
The neobank aims to provide the same service as big banks without the fees.
Money management fintech Yatta emerges in Dublin
Yatta promises to help users navigate the “complexities” of financial decision making.
JP Morgan launches QuickAccept smartphone card reader to take on Square
QuickAccept was developed by the team from WePay.
Unifimoney signs cross-border payments deal with Nium
The US neobank promises an “enhanced outbound money experience”.
Unqork signs Life.io partnership weeks after $207m Series C
Life.io will build its customer engagement apps on Unqork tech.
Hong Kong challenger WeLab Bank goes live on Temenos Transact
The neobank launched a few months ago.
PeoplesBank picks Nymbus to help launch digital bank Zynlo
Regional US bank stand up digital branc with help from Nymbus.
Fronted joins Yobota’s first cohort of core banking clients
The fintech is just “a couple of months” away from going live on Yobota’s core banking platform.
The end of apps
Is it time that we jumped from the app bandwagon?
The intersection of digital identity verification and customer empowerment
Mobile onboarding must deliver an experience that is secure and friction-free.
Swiss investment challenger FlowBank picks Temenos Transact
Temenos is set to deliver its system on a SaaS basis.
Grasping the opportunities of new digital customers
A flexible approach is needed to ensure newly digital customers aren’t frustrated.
Mastercard and Ethoca deliver greater transparency in digital banking applications
All merchants can upload their logos at logo.ethoca.com for inclusion in online banking and payment apps.
Banks must empower SME clients with more than a repackaged retail account
“Once you strip back a lot of the functionality in retail banking it’s more about experience than solving issues.”
PayTech Awards 2020 now on YouTube: celebrity host, comedy stand-up, winners and more!
Watch Zoe Lyons perform her stand-up and unveil the winning projects, companies and people of PayTech Awards 2020.
Crown Agents Bank pens Vodacom mobile payments partnership
The bank extends its services to a potential pool of 13.4m customers.
UK challenger Kale99 launches to provide digital banking with a CX twist
New fintech aims to copy the rapid growth of its vegetational namesake.
The new face of client relationships in wealth management
Wealth managers now have access to more tools than ever to digitise processes.
TrueLayer raises $25 million in Series C funding round
New injection brings TrueLayer’s total raised to $72 million.
Sustainability fintech Helios aims to reduce users’ carbon footprints
French fintech wants to help users reduce the impact of their spending on the planet.
WeChat transactions ban blocked by US judge
Issues over First Amendment rights causes US magistrate to block US ban.
Five techniques for financial institutions to build and protect their digital reputation
How to protect the distinctive brand values that set you apart from the competition.
Trio of UAE banks go live with klip digital wallet solution
Klip uses QR tech to enable contactless payments.
Somalia’s Amana Bank selects Path Solutions for Islamic core banking
Amana Bank selects iMAL to fuel digital transformation.
Kids are banking’s future NOW
I’m just saying there is an opportunity to learn how to “gamify” banking today.
FinovateFall 2020: Customer trust will test the new digital normal
Panel wonders if consumers will stick with digital solutions post-pandemic.
Citizens Bank app bombarded with bad reviews as tech update goes awry
US bank experiences avalanche of bad feedback over mobile changes.
Klarna raises $650m funding at $10.6bn valuation
It has doubled its value which was previously set at $5.5 billion just over a year ago.
Glint launches P2P service months after takeover saga
The gold wallet has launched a new service amid claims of a string of record months.
