BBVA partners OpenAI to deploy ChatGPT among its employees
BBVA has begun deploying 3,000 ChatGPT Enterprise licenses among its employees in Spain.
Customer Experience/CX & User Experience/UX
FinovateSpring 2024: Mobile payments and understanding Gen Z dominate day two
FinovateSpring 2024 sustained its momentum over day two with a line-up of informative debates and keynotes.
FinovateSpring 2024: GenAI and future fraud strategies in focus on day one
Industry leaders convened in San Francisco on Tuesday to kick off FinovateSpring 2024.
Demystify Podcast: The growth of fintech in the UAE – Dubai Fintech Summit special
Dave and Dharm speak with four financial services leaders at this year’s Dubai Fintech Summit.
ICYMI fintech funding round-up: Ekko, Layer, MNZL, Panax and more
A handy round-up of the recent funding endeavours of fintech companies across the globe.
The UK’s digital identity crisis
The UK needs to prioritise and accelerate digital identity adoption to avoid falling behind.
Chiba Bank to deploy Moneythor personalisation engine for Chibagin app
The partnership aligns with Chiba Bank’s mid-term plan to shift to a customer-focused business model.
CTBC Bank Philippines partners Hitachi Asia for digital banking revamp
The bank has worked with Hitachi Asia to redesign its web interface and mobile banking applications.
New demands demand new technology
The financial services sector is changing rapidly, driven by new technologies and new approaches.
Demystify Podcast: BaaS in the USA with Arcady Lapiro of Agora
In this podcast episode, Dave and Dharm chat with Arcady Lapiro, founder and CEO of Agora.
New Peoples Bank taps Jack Henry for core processing
The bank is to adopt Jack Henry’s core processing solution and digital banking platform Banno.
Beem Credit Union teams up with VeriPark to elevate digital banking capabilities
Beem Credit Union was launched by Gulf & Fraser and Interior Savings on 1 January.
Digital challenger GoTyme Bank acquires salary lender fintech SAVii
GoTyme Bank’s acquisition claims to serve over 500,000 employees across 150 Philippine enterprises.
Start-up Swaystack launches personalised engagement platform
The platform seeks to enable banks and credit unions to cultivate personalised digital experiences.
Bank of Ireland invests €34m in customer service enhancements
The funding brings the bank’s total commitment to customer service enhancements to nearly €150 million.
What the FinTech? | S.5 Episode 7 | Digital banking trends in the US
In this episode of the podcast, we’re joined by Sonali Divilek, Head of Digital at Chase.
Iowa’s Affinity Credit Union taps Mahalo Banking to enhance digital banking offerings
The credit union is also converting its core system to Corelation Keystone.
White paper: Redefining banking for the digital future
Learn how to harness digital-first, on-demand banking to increase bottom lines.
State Bank of India deploys HCLSoftware tech to digitise customer communication
SBI – the largest bank in India – is to utilise the HCLTech subsidiary’s HCL Unica platform.
Demystify Podcast: The evolution of banking technology with Infinant founder and CEO Riaz Syed
In this podcast episode, Dave and Dharm chat with Riaz Syed, CEO and founder of Infinant.
Newbury Building Society taps Sopra Banking Software to launch new app
The deal marks the first deployment of SBS’s mobile app solution in the UK market.
Enigmatic Smile buys Fidel API’s loyalty business
The sale, for an undisclosed sum, includes all assets associated with Fidel’s loyalty business.
Former Tesla exec Tim Newell to spin off Aspiration’s consumer financial services division
The new standalone company will act as an independent neobank offering environmentally sustainable products.
Axis Bank taps Moneythor for digital engagement solution
The collaboration with Axis Bank represents Moneythor’s first large-scale deployment in India.
Temenos: empowering banks through core modernisation
William Moroney, Temenos: “Banks need business agility at a whole new level to keep up with market trends.”
FinTech Futures Banking Tech Insights: 11 July, London
Join us in London on 11 July 2024 for an exclusive half-day networking and panel event.
ICYMI fintech funding round-up: Toku, Tabs, Kamina, Lemon and more
A handy round-up of the recent funding endeavours of fintech companies across the globe.
US neobank Mercury enters consumer banking market with Mercury Personal
Customers of Mercury’s latest offering will need to commit to a $240 annual subscription fee.
What the FinTech? | S.5 Episode 6 | How Santander created Gravity – its in-house core banking platform
In this podcast episode, we’re joined by Dirk Marzluf, Chief Operating and Technology Officer at Banco Santander.
Temenos review brands Hindenburg Research allegations “inaccurate and misleading”
Temenos’ board chair says the review “reinforces the board’s view that Temenos is running a sound business”.
Navy Federal Credit Union agrees new seven-year partnership with Backbase
NFCU is “continuing to standardise” with the fintech’s engagement banking platform.
Newcastle Building Society partners Zest for employee benefits tech
The platform is set to strengthen the building society’s talent acquisition efforts.
ICYMI fintech funding round-up: Mimo, TransferGo, Smartpay, Adro and more
A handy round-up of the recent funding endeavours of fintech companies across the globe.
M&S and HSBC UK agree new seven-year partnership to enhance credit and payments offering
The partnership will be focused on “bringing together digital payments and loyalty for M&S customers”.
Video: Symend at Fintech Meetup 2024 – Putting an end to “zombie engagement”
Symend’s Hanif Joshaghani discusses how firms can enhance their digital communication with customers.
Video: Matera at Fintech Meetup 2024 – Core banking modernisation and instant payments
Matera’s Brad Goad discusses how banks need to modernise their core tech to keep up with instant payment innovations.
ICYMI fintech funding round-up: Zeepay, Coadjute, Hello Alice, CertifID and more
A handy round-up of the recent funding endeavours of fintech companies across the globe.
UAE’s Zand Bank taps Infosys Finacle to bolster its corporate banking capabilities
Zand’s CEO claims the move will enable “seamless deployment of digital assets, AI, and blockchain technologies.”
PostFinance overhauls disputes management tech with new Rivero collaboration
The arrangement will see the bank leverage the Zurich-based start-up’s SaaS solution Amiko.
Can’t touch this
Touchpoints with customers are not a good thing. Stop counting them. Stop wanting them.
