The five attributes of a successful digital banking experience
What factors need to be considered to create powerful digital self-service apps and similar differentiators?
Customer Experience/CX & User Experience/UX
White paper: Three Ways Data is Changing Customer Experience in Banking
Learn how future-facing banks are using data analytics to create profitable offerings.
Capture Consent: How to protect your business and your clients
Capturing consent without diminishing your customer experience.
White paper: The Digital Banking Transformation Playbook
How can your financial institution compete?
Tips to enhance banking websites and turn them into growth engines
Most banks require a digital strategy wherein the websites are turned into a proper sales machine.
FinovateFall 2018 takeaways: CX, culture shifts and cool socks
First time “finovater” shares his experience of FinovateFall.
The future of client onboarding
Every interaction that your customer has with you is an opportunity for you to make an impression.
The forgotten generation: driving digital adoption with older customers
Everyone – regardless of their age, would like a good user experience.
How people-first branding is giving fintech start-ups the edge
People-first branding in fintech is a clear differentiator in a fiercely competitive market.
Big boy problems: the challenger banks’ challenge
In the disruption era, disintermediation is the big boys’ loss for sure, but not necessarily the disruptors’ gain.
Disruption on its way, are banks ready?
A disruption is typically an opportunity long before it becomes a threat.
Getting user centricity right: it’s all about you
It is truer than true! There is no one alive who is you-er than you!
HR, the secret weapon of banking
HR is not a support function but a driving force!
Three big trends on display at FinovateSpring 2018
FinovateSpring is a little less than a month away.
Is voice the next UI?
Theodora Lau discusses what the future might look like for fintech and brands.
Customer experience at the centre of innovation agenda
Innovating is the only way to stay ahead in today’s dynamic marketplace.
Online security and user experience: finding the balance
Recent hacks and data breaches have shown that cybercriminals are tenacious, smart and well resourced.
Understanding consumer intent is the path to customer loyalty
Building loyalty means delivering convenience. But this means more than just delivering more sophisticated digital services. It means delivering a superior customer experience in every way the consumer interacts with your business.
Sibos 2017: embrace the change or get out of the way!
At today’s (18 October) panel discussion at Sibos, user experience (UX) and organisational culture were put to the fore. What does it take to create a simple yet meaningful UX? And what role does an organisational culture play in it?
3 Ways to Drive User Experience Success and Value
Designing the user experience consumers expect in digital banking is less about seeing what sticks and more about seeing what stands up to real-world human examination and use.
Efigence designs interface for Emirates NBD’s new digital banking platform
Emirates NBD has launched a new digital banking platform with interface design developed by Efigence Group, a Poland-based customer experience (CX) specialist. Efigence, through its Artegence business, worked on “enhanced information architecture, re-designing user experience with a new graphical user interface (GUI) and supporting the implementation of front-end technology”.
Getting to experience thinking
“We’ve got a great idea we think you’re going to love.” Despite its manifest flaws, this is the approach that has long dominated the development of new products and services. While introducing products that people love is an exemplary goal, real omniscience has proven to be distressingly rare.
The Monday mindset: 31 July 2017
Fintech zeitgeist! Every Monday, we might look back at last week; look ahead to this week; share a few thoughts (our own or others); or discuss anything that catches our eye. This week, Soumik Roy, a digital marketing and technology specialist, brings us his perspective from within India – and all about the UI and […]
Will 2017 be the year financial services improve their UX?
2016 has been a big year for user experience (UX). The web, as a whole, became easier to use, apps became more intuitive, and services became a lot more engaging and purposeful. But could the same be said for financial services? Perhaps…
Say Cheese! Video ID Verification for Banks Gains Popularity
Austria’s Erste Bank und Sparkassen can now verify new customers via video—a form of customer onboarding that is gaining popularity among financial institutions because of its relatively low cost.
Virgin Money to launch digital bank, looks for customer experience leadership
Virgin Money plans to launch a digital bank – VMDB – and is now recruiting for a head of customer experience. As Banking Technology reported in November, 10x Future Technologies, the start-up founded by former Barclays CEO Antony Jenkins, is building a digital core banking platform for Virgin Money. The latter also signed a long-term […]
MyState live with new digital software from Rubik Financial
Australia-based financial services group MyState has gone live with new digital platform, built by domestic vendor Rubik Financial.
Cognizant to acquire digital agency Mirabeau
Amsterdam-based digital marketing and customer experience agency Mirabeau and its 260 staff will join Cognizant’s digital business once the acquisition is completed.
Is customer loyalty dead in banking?
In an age of increasingly high consumer expectations, driven by ever increasing customer choice, the term “customer experience” has become more than a simple buzzword. Used as a key brand differentiator for all types of industries, it has emerged as a crucial tool in driving customer loyalty in the long-term. Irrespective of whether you are […]
How emerging banks are changing the banking experience
Consumers and businesses alike will often consider a company’s reputation before entering an agreement with them. After all, why would anyone choose an organisation which has history of letting its customers down, over another with a spotless track record? It’s unsurprising then that once the reputation of traditional banks in the UK was tarnished by […]
IDFC Bank deploys customer experience and digital banking platforms from Backbase
Digital banking software specialist Backbase is implementing its omnichannel banking platform at IDFC Bank. India-based IDFC Bank will be able to service its customers “through multiple channels synchronously, creating a single multimodal touch point”, according to the vendor. The goal is to “quicken response time and improve efficiencies”. Dr Rajiv Lall, MD and CEO of IDFC Bank, […]
The hare and the tortoise: racing ahead in customer experience
Sid Parashar, SVP of client relations and strategic account management, Firstsource Solutions, asks if traditional banks are now ready to take on the new kids on the block when it comes to customer communications. As the banking industry emerges from one of the most transformative periods in its history, it has been a trying time […]
