The dawn of central bank digital currencies: will they take over the cash?
The ECB plans to announce whether it will launch the project in the middle of 2021.
Customer Experience/CX & User Experience/UX
FinTech Futures presents Dock – a virtual roundtable experience
Take part in Dock on 18-19 May to discuss the industry’s pertinent problems and find the solutions.
The US market: are EU-based challengers coming to rustle up some feathers?
A deep dive and step-by-step comparison of US banks’ and EU challengers’ capabilities.
Introducing “it’s a matter of comms”
Welcome to #itsamatterofcomms! A new bi-weekly vlog!
How brands are becoming the banks of tomorrow
To understand what the bank of tomorrow looks like, we must first understand how they developed.
Video: Remote onboarding – how banks are evolving and changing the game
Featuring Jumio’s Dean Nicolls, Fintrail’s Robert Evans, and banking consultant Neil O’Brien.
Absa launches digital bank Spot Money in South Africa
The open banking platform integrates with various bank and payment services.
The 2020s: how the way we pay will change forever
Consumers started to move from contactless to contact-free in 2020.
Why Google Pay’s reboot signals a major land grab on financial services
Five reasons why the banking world, including fintech challengers, needs to sit up and take notice.
The five p’s of banking
Banks have relied on the “five p’s” – people, physical cash, premises, processes and paper.
Lessons from The Boring Company
Perfecting the art of boring requires some rare skills.
Polish consumer protection regulator investigates CD Projekt over Cyberpunk 2077
The UOKiK can fine the studio up to 10% of its annual revenue if it finds fault with its refund policy.
2021 predictions: don’t overlook the phone call
Due to the explosion in illegal robocalls, many consumers have simply stopped answering the phone.
Lloyds & Santander among major banks struggling with online security
Lloyds and Santander also fell behind NatWest, Nationwide, Metro Bank, and Virgin Money.
Webinar: Deep dive on ServiceNow’s purpose built product for finserv operations
How to improve customer and employee experiences. Featuring a demo of The Now Platform from ServiceNow.
Embedded insurance: a $3tn market opportunity, that could also help close the protection gap
All players should look carefully at this space and define strategies of “where to play” and “how to win”.
What the Fintech? Season one | Fintech Jail
Here’s a list of all the buzzwords in our What the Fintech podcast game, “Fintech Jail”.
Banks and bad actors: the race to digitally adapt
Financial services are far from reaching a “new normal”.
Personalisation: the Gen Z banking imperative
This generational cohort represents a lucrative target market for financial services institutions.
Fintech projections for 2021
Top five fintech trends to watch in 2021.
The music of embedded finance
Embedded finance is all about making the admin of life seamless, low-friction and invisible.
Omdia Universe 2020-21: Temenos recognised as a leader for digital banking platforms
Based on Temenos’ combination of market impact, solution capabilities, and customer experience.
E-book: Migration to cloud – your guide to delivering an intuitive customer experience
Learn how to transform the entire organisation with the migration to the cloud.
How can banks regain consumer trust?
Twelve years later and we’re now in the midst of another global crisis.
Banking Tech Awards 2020 hosted online by Tom Ward
Join comedian Tom Ward for the 2020 Banking Tech Awards. Broadcast online on 10 Dec, 3:30pm GMT and is free to attend.
How to improve CX without sacrificing security
Finserv is an area where many are turning to customer identity and access management (CIAM).
Typing authentication – the future of compliance
Cristian Tamas, TypingDNA’s co-founder and CMO, explains why he thinks the firm landed a PayTech Award.
Effectively combating fraud while staying user-friendly
The current cyber threat landscape, authentication methods and how the industry continues to fight back.
White paper: Low code development in banking and its role in high speed content-based services
How banks can make more strategic use of their content, developing applications at speed that transform services & user experiences.
The intersection of digital identity verification and customer empowerment
Mobile onboarding must deliver an experience that is secure and friction-free.
Banking Technology October 2020 issue out now
Educate, advocate, invest: It’s not enough for companies to pay lip service.
Getting ahead of the game in banking
The plethora of digital engagement platforms out there are really just very basic gamification platforms.
Personalised banking – delivering moments-based customer experience
Proven ways for banks to improve personalised experiences, withith insights from Forrester, PWC and Gartner.
PayTech Awards 2020 now on YouTube: celebrity host, comedy stand-up, winners and more!
Watch Zoe Lyons perform her stand-up and unveil the winning projects, companies and people of PayTech Awards 2020.
Five techniques for financial institutions to build and protect their digital reputation
How to protect the distinctive brand values that set you apart from the competition.
IDC Snapshot: Improving operational excellence and customer experience in retail banking
Organisations that have a common business and technology roadmap have had more success than those with separate plans.
IDC Snapshot: Establishing operational resilience to achieve customer excellence
The ability to simplify & streamline tech supporting important business services, leading to better customer outcomes.
NTT Ltd’s 2020 Global Customer Experience Benchmarking Report: the connected customer – delivering an effortless experience
What key business outcomes to focus on to provide a seamless and effortless CX journey.
How banks can balance UX and security amid a pandemic
How face-based biometrics and AI can deliver smooth digital onboarding and stamp out fraud.
2020 PayTech Awards hosted online by Zoe Lyons
Join our celebrity host Zoe Lyons for PayTech Awards 2020! Free broadcast on 10 September – everyone is welcome.
