Turning the pyramid upside down: delivering operational excellence in a crisis
How do banks begin along this journey? Is the destination worth it? Well, let’s see.
Customer Experience/CX & User Experience/UX
2021 PayTech Awards hosted by Darren Harriott
Register for the free digital ceremony and networking on 8 July 2021.
The heart of the matter: customer-centric look at fintech
So much of what we conceive, discuss and celebrate is about tech. How often do we talk about actual customers?
Webinar: Fintech at SaaS speed – navigating the scale and security challenge
The latest trends and techniques in SaaS security and the importance of a successful app protection strategy.
SoftBank pours $250 million into banking tech start-up Zeta
This Series C investment values the banking tech vendor Zeta at $1.45 billion.
Webinar: AI – the future of content management in financial services
Learn hows, whys, and wherefores when it comes to the effective deployment of AI in your organisation.
Wintersmith
A lot of businesses & software projects aim to be Disney princesses but end up as “a bit of a Frankenstein”.
Shortlist announced for PayTech Awards 2021
Register for the digital gala and networking on 8 July 2021 – it’s free to attend and open to everyone.
Video: Top fintech stories this week – 14 May 2021
The FinTech Futures weekly round-up of the industry’s top stories and happenings from across the globe.
Banking Tech Awards 2021 now open for entries!
The awards are open to banks, financial institutions, technology and service providers, teams and individuals.
The real reason your customers are leaving
Empathy and flexibility are two very important pillars of customer service that risk getting lost.
What I learned from a chatbot about the future of digital banking
We ought to abstract tech away from the schema and focus solely on people.
The edge: the bridge between banks and their customers
Banking is predicted to see the biggest impact of edge computing.
Webinar: Digital identity verification – reducing friction in online account opening
Hear industry experts discuss digital identity verification and the secret to digital account opening success.
Three trends for insurers to watch in the post-COVID era
We can expect the insurance industry to take some major steps.
Data-driven design thinking helps banks drive revenue
Clients, who benefit from superior digital experiences, will be happier, too. It’s a win-win.
Keep the change: how fintech is blurring the line between transaction and payment
As payments become more frictionless, how can banks cultivate and maintain customer loyalty?
Revolut withholds $90,000 from investment manager with “no real response” for months
An investment manager’s battle to receive his $90,000.
Banking Tech Awards 2020 Winner: Moxtra – Best Digital Banking Solution Provider
Enabling digital customer experience in financial services and beyond.
Banking Tech Awards 2020 Winner: Yolt – Best Mobile Initiative
Yolt’s new mobile app: nudge techniques, open banking and smarter personal finance.
Why factoring industry needs fintechs
Fintechs are to factoring companies what bars are to high jumpers.
Webinar: Balancing app innovation and cybersecurity in financial services
25 March: Practical steps needed to implement an evolved enterprise app methodology.
Understanding employee experience will give banks a leg up
It makes intuitive sense that happy employees lead to happy customers.
It’s a matter of comms | Episode 2 | Strategy
The corporate comms strategy is the spine that would hold start-ups accountable to their investors.
Banking Tech Awards 2020 Winner: TMRW – Best UX/CX in Finance Initiative
Exclusive interview with Kevin Lam, head of TMRW Digital Group.
A seven-year-old tells us what we (should) already know about banking
Your customers aren’t seven-year-olds, but they probably want a lot of the same things.
The dawn of central bank digital currencies: will they take over the cash?
The ECB plans to announce whether it will launch the project in the middle of 2021.
FinTech Futures presents Dock – a virtual roundtable experience
Take part in Dock on 18-19 May to discuss the industry’s pertinent problems and find the solutions.
The US market: are EU-based challengers coming to rustle up some feathers?
A deep dive and step-by-step comparison of US banks’ and EU challengers’ capabilities.
Introducing “it’s a matter of comms”
Welcome to #itsamatterofcomms! A new bi-weekly vlog!
How brands are becoming the banks of tomorrow
To understand what the bank of tomorrow looks like, we must first understand how they developed.
Video: Remote onboarding – how banks are evolving and changing the game
Featuring Jumio’s Dean Nicolls, Fintrail’s Robert Evans, and banking consultant Neil O’Brien.
Absa launches digital bank Spot Money in South Africa
The open banking platform integrates with various bank and payment services.
The 2020s: how the way we pay will change forever
Consumers started to move from contactless to contact-free in 2020.
Why Google Pay’s reboot signals a major land grab on financial services
Five reasons why the banking world, including fintech challengers, needs to sit up and take notice.
The five p’s of banking
Banks have relied on the “five p’s” – people, physical cash, premises, processes and paper.
Lessons from The Boring Company
Perfecting the art of boring requires some rare skills.
Polish consumer protection regulator investigates CD Projekt over Cyberpunk 2077
The UOKiK can fine the studio up to 10% of its annual revenue if it finds fault with its refund policy.
2021 predictions: don’t overlook the phone call
Due to the explosion in illegal robocalls, many consumers have simply stopped answering the phone.
Lloyds & Santander among major banks struggling with online security
Lloyds and Santander also fell behind NatWest, Nationwide, Metro Bank, and Virgin Money.
