Orange Bank turns to IBM Watson for virtual advisor tech
Orange is brining “unique customer experience” with its new virtual advisor, Djingo.
Chatbot
Banpro launches Finn.ai’s first Spanish-speaking virtual banking assistant
Banpro’s new chatbot, created by Finn.ai, available via Facebook Messenger.
Will AI replace humans in the insurance industry?
Will you be one of the 800 million individuals ousted by AI?
Digital transformation: is NatWest leading the way or going a step too far?
A bold new move that could shake up the banking industry.
Clinc tops $4.5m in annual revenue
Conversational AI platform in the pink and hires a chief growth officer.
LogMeIn goes for AI gold with Bold360 virtual assistant
A chatbot and virtual customer assistant to make service “more engaging and intuitive”.
Credit Union Australia feeling Rosie with Flamingo AI insurance chatbot
Provides a service for potential new members visiting its website.
Standard Chartered signs for Moneythor’s digital banking toolkit
The project is in line with Standard Chartered’s objective to be “the digital bank with a human touch”.
AI is on!
Implementation of first uses cases around real-time contextual added-value banking notifications and offers to make their appearance in 2018.
Jordan Ahli Bank launches chatbot service, ahli bot
The first bank in Jordan to introduce a chatbot service. It is currently in beta version.
EBL launches Bangladesh’s first AI-based banking chatbot
EBL Digital Interactive Agent will communicate with customers via Facebook Messenger.
Emirates NBD appoints chief digital officer, seeks fintech partnerships
Emirates NBD’s new chief digital officer is on the lookout for partnerships with fintechs.
IBM hot for bots with asset exchange launch
IBM has unveiled its Bot Asset Exchange – a place for chatbot development.
PostFinance has crack at Swiss jackpot with new chatbot
Sprechen Sie Deutsch? Switzerland’s PostFinance has unveiled a German language virtual assistant on its website – generating automatic replies to customers’ most frequently asked questions. PostFinance, keen to tap into the fintech zeitgeist for artificial intelligence (AI), says it’s the “first Swiss financial institution” to launch such a chatbot. It was developed by the IT […]
Standard Chartered unveils chatty banking chatbot
Standard Chartered plans to deploy a chatbot on its online and mobile banking platforms powered by Kasisto’s conversational artificial intelligence (AI) platform, KAI Banking. The chatbot will act as a virtual personal assistant to help clients manage money, make payments and analyse their spending, via conversations in English and other unnamed languages. The service will […]
Bank of Scotland pilots AI tech for customer iPhone chat
Bank of Scotland, a subsidiary of Lloyds Banking Group, has launched a pilot artificial intelligence (AI) project – a virtual assistant for customers using the iPhone app.
Clinc goes global, partners with Isbank to offer conversational AI
Conversational AI innovator Clinc has partnered with Isbank, the largest private bank in Turkey, which will deploy Clinc’s technology within its two mobile banking apps.
Top fintech stories this week – 27 October 2017
Catch up on Banking Technology’s top five fintech stories of the week – all in one place!
Insurtech Haven Life introduces Facebook chatbot
Haven Life, a US life insurance start-up, is now offering an alternative way to buy life insurance online through its Facebook chatbot.
Clinc teams with Enacomm to bring AI chatbots to small banks and credit unions
Artificial intelligence (AI) fintech start-up Clinc is making its chatbot Finie more widely available through a new partnership with Enacomm.
“World’s first” full-featured virtual banking assistant on Facebook Messenger launched by ATB Financial
Canada’s ATB Financial says it has launched “the world’s first full-featured virtual banking assistant on Facebook Messenger” to the bank’s nearly 700,000 personal banking customers.
NEFCU launches Google Home banking app with Conversation.one
Nassau Educators Federal Credit Union (NEFCU), a 200,000-member institution in Long Island, US, has launched its Google Home Action and Google Assistant app. The solution is based on the Conversation.one platform.
Ovamba and Microsoft team for first African language driven chatbot
Fintech firm Ovamba says it is working with Microsoft to create “the first African language driven chatbot designed to serve the millions of African SMEs who face exclusion from financial services due to the challenges of functional and business literacy”.
Funding Societies interns introduce chatbot Miyu
Funding Societies, a Singapore-based crowdfunding platform, has launched its chatbot Miyu. A first for such a chatbot created by a crowdfunding company in Southeast Asia. Developed by two interns at Funding Societies using bot platforms meya.ai and api.ai, combined with machine learning and natural language processing, Miyu works round the clock to answer queries about […]
RHB and RinggitPlus launch chatbot lending in Malaysia
Malaysia’s RHB Bank Berhad and RinggitPlus – a comparison website for financial products – have introduced “ChatBot’”, the “first” real-time messenger-style platform in Southeast Asia for personal loan applications. Consumers can apply for a loan via ChatBot on RinggitPlus’s website and obtain the results for eligibility via an SMS. The platform auto populates information provided […]
Viber Brings Good Vibes to Addiko Bank’s Chat Banking Payments
Austrian banking group Addiko has unveiled chat banking for its customers—the “first ever” Viber-based financial transaction service available in Croatia.
LogMeIn buys AI and chatbot provider Nanorep for $45m
Massachusetts-based software provider LogMeIn has acquired Nanorep, a chatbot and virtual assistant company, for $45 million to boost its artificial intelligence (AI)-powered ambitions in customer engagement. Headquartered in Herzliya, Israel, Nanorep uses AI and patented natural language processing technologies for self-service solutions. A number of companies, such as financial software firm Intuit, Vodafone, and non-fintech […]
More human than human: banking’s AI future is all in the voice
Aditya Challa of IMImobile takes a look at some current and future applications of artificial intelligence (AI) for customer experience in the financial and banking sector, as well as the challenges that still need to be overcome. Beyond the current race to build chatbots, he predicts that voice-driven AI services will ultimately become the main […]
Sumitomo Mitsui gets all chatty with AI
Sumitomo Mitsui Financial Group (SMFG) and its partners have unveiled an automated chat service using artificial intelligence (AI) to offer guidance to customers in Japan. SMFG is working with SMBC Nikko Securities, NTT Communications, with support from Accenture Japan, and their service will become available on 25 May at SMBC’s contact centre to improve its […]
Knowledge economy in financial services: from curator to conductor
Once upon a time, not so long ago, companies tried to generate new business by sending marketing messages to prospective clients by post. Direct or “junk” mail – sending a leaflet or letter to anyone for whom the firm had a job title, street address or postcode – was pretty unsophisticated, often derided as a “scattergun” approach.
UBank’s Chatbot Helps Customers with Home Loan Applications
Bank has found another way to use the artificial intelligence-powered virtual assistants. The online-only Australian bank launched RoboChat May 15 to help home buyers—and homeowners who want to refinance—complete UBank’s online home loan application more easily.
Australia’s UBank unveils virtual assistant for home loans
UBank, a subsidiary of National Australia Bank (NAB), has launched RoboChat, Australia’s “first virtual assistant” for online home loan applications. RoboChat will guide customers through the online mortgage form by providing real-time input on questions like “what term do you offer on home loans?” and “do you offer redraws and how do they work?”. Lee […]
Money Transfer Goes Social: What the Facebook Land Grab Means
With MoneyGram and Western Union betting that Facebook-loving consumers will use “sendbots,” the old guard of remittance providers may have an edge on startups.
How Fintech Startups Are Transforming Retail Banking and Finance
Sure, convenience remains vital. But to reach digitally savvy consumers—including millennials—new entrants in the payments arena will need to think socially, and be ready to chat.
Spring Edition of Pay Magazine Has Sprung
The digital edition of the spring 2017 issue of Pay Magazine is now available and it’s full of insights and information to help move your company forward. A theme of the spring issue is game-changing technology—and the innovators, products and companies behind it. This edition of Pay Magazine includes an interview with The Bancorp’s Jeremy Kuiper, who discusses some of the major shifts occurring in the industry.
Pay Magazine – Spring 2017
Paybefore’s Pay Magazine Spring 2017 issue out now.
Mastercard, Merchants Launch Masterpass-Enabled Bots
Hungry Facebook Messenger users can order a meal, do their grocery shopping or send a gift card for a sweet treat without leaving the messaging platform. Mastercard announced April 18 at the Facebook Developer Conference that it has launched Masterpass-enabled, artificial intelligence-powered chatbots with Subway, FreshDirect and The Cheesecake Factory.
Consumers Are Open to Payment Innovation, But First Improve Existing Tools
Retail transactions promise to become more vocal and mobile in 2017, according to a new U.K. survey report. Even so, the mainstreaming of chat bots and other new tools appears a while off, given the relatively low level of awareness enjoyed by those innovative technologies.
Next Insurance launches chatbot on Facebook Messenger
California-based Next Insurance has unveiled its new insurance chatbot that will enable personal trainers to quote and buy insurance via Facebook Messenger. Next partnered with SmallTalk, a chatbot developer, to become the “first company to provide full service insurance via a social channel”. It also says it has developed a direct link with small business […]
Capital One launches SMS chatbot, Eno
Capital One is introducing virtual assistant Eno, a chatbot that communicates with the bank’s customers via text messages.
