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Chatbot
Beyond bots: real conversations for a meaningful customer experience
In our rush to digitally transform, it seems we’ve tried to automate the human, rather than humanise technology.
Emirates NBD launches WhatsApp banking
The bank will expand the range of functions customers can use.
UAE’s digital bank Liv launches Kasisto’s AI chatbot
The conversational AI is called Olivia.
White paper: Artificial intelligence for executives
Learn how to integrate AI into your organisation with this SAS white paper
I.T. (insurance technology) had to be you
The sector should fall in love with tech that will bring it closer to customers, creating collaboration and trust.
Webinar: The ROI of AI – Converting conversational AI into revenue for banks
Learn how to increase customer lifetime value, customer retention and reduce costs
Clinc and Isbank unleash AI-powered app in Turkey
“Maxi” is designed for the Turkish bank’s six million customers.
BBVA picks penguin-powered AI advisor with $9m funding
Bank’s Propel Venture Partners leads Series A in Charlie chatbot.
N26 and Rasa to launch extra languages and features for its chatbot
N26’s chatbot is already live in English in both Facebook and Salesforce.
First Bank takes it to WhatsApp with Clickatell
Customers will be able to bank through the chat app.
FinovateAsia 2018: Best of Show winners unveiled
Congratulations to the trio of winners!
Sibos 2018: separating the myth and reality of AI in financial services
Where can the artificial intelligence tech have the greatest impact?
Finn.ai raises $11m in Series A funding round
Canada-based developer of AI-powered virtual assistant tech lands $11m.
Bank Independent launches AI-enabled voice banking
New tech makes Bank Independent “a trailblazer among community banks”.
Virtual money assistant Cleo really gets $10m funding
The “Siri of personal finance” speaks about its Series A investment.
Webinar: Overpromised & Underdelivered – Common Misconceptions About AI for Banking
Tuesday, 9 October. Register now!
The case for conversational banking
Adopting AI is a way for banks to create much more engaging experiences and solve a number of customer problems.
Mobile money maestro Eversend launches in Africa
New firm enters alpha testing phase.
Plum first chatbot to integrate Monzo and Starling
Users can link bank accounts without having to share login details.
Banking Technology July/August 2018 issue out now
Deep minds. For fintech that matters.
Patients are a virtue in pacey Prudential claims process
Paperless and chatbots are the cure in Hong Kong.
Core components of an AI programme
Don’t be afraid to start small.
Dorsum unveils new wealth management app with AI support
Gamification and education features help users learn about their investments.
Insurtech start-up Kakau inks two deals in Brazil, eyes Europe
Kakau onboards American Life and Societe Generale in Brazil; plans to enter Europe in 2020.
Schroders chatbot is GO in Singapore
Self-learning chatbot for sweet asset management.
Kakao Bank’s chatbot will answer up to 80% of requests
Kakao Bank’s new chatbot hopes to address the increasing customer demands.
Virtual assistant Amelia to modernise customer service at BBVA
BBVA is using a virtual assistant for its customer service in Mexico.
BNY Mellon and Deutsche Bank launch co-developed chatbot for traders
BNY Mellon and Deutsche Bank launch chatbot for trading on the HKEX.
Disruption on its way, are banks ready?
A disruption is typically an opportunity long before it becomes a threat.
Microsoft acquires Semantic Machines for conversational AI starter
Ambitions to make chatbots sound more human and less like robots.
FinovateSpring 2018 Best of Show winners announced
Congratulations to the five companies whose live demonstrations wowed the Finovate crowd!
Infographic: unlocking the potential of chatbots
Showing how chatbots can improve user experience in e-commerce.
Interview: Cyril Cottu, BNP Paribas Global Markets – the Tesla effect
Artificial intelligence (AI), bots, the demise of email, investment in Symphony and more.
Case study: BBVA – salute the speed
Talk and action – chatbots and artificial intelligence (AI) in practice.
Five ways AI is disrupting financial services
Whether you realise it or not, artificial intelligence (AI) is taking over the world.
The gift of the gab: three chatbots leading in insurtech
Chatbots can do more than just use a script to move customers through a sales funnel.
SimbaPay unleashes Pan-African remittances chatbot
In collaboration with e-payments and commerce firm Interswitch.
BMO launches banking chatbot with Finn.ai
The new chatbot – BMO Bolt – is available via Facebook Messenger.
Clinc launches self-service AI platform, Spotlight
“Putting the power of world-class conversational design into the hands of banks for the first time.”
