Enhancing customer engagement in financial services with AI
AI has had an immediate impact on how customers engage with financial organisations.
Chatbot
Credit unions comms platform Eltropy acquires video banking tech firm POPi/o
Together, Eltropy and POPi/o serve more than 400 credit unions in the US.
Chat commerce platform Clickatell raises $91m Series C to boost expansion plans
Clickatell says chat is the largest digital platform in the world, with 7.7 billion users.
Digital twins in the metaverse
As we rush headlong into virtual worlds in the metaverse, the concept of digital twins will become more conspicuous.
White paper: The innovator’s guide to the digital-first contact centre
Social and messaging are well on their way to become mainstream contact centre channels.
Reimagining customer experience in financial services
Utilising the cloud can help banks get customers to the right person at the right time.
What I learned from a chatbot about the future of digital banking
We ought to abstract tech away from the schema and focus solely on people.
Revolut withholds $90,000 from investment manager with “no real response” for months
An investment manager’s battle to receive his $90,000.
FinTech Futures Jobs: new year, new job – five tech companies that are hiring now
Featuring CGI, Cleo AI, Freetrade, Market Finance, and Monzo.
Transforming the debt collections experience with self-service
The more intelligent collections virtual agents are, the more positive an impact they can have.
Overcoming data sourcing issues when testing finance virtual assistants
These testing challenges inherent to AI systems are compounded by data access issues.
Video: Top fintech stories this week – 14 February 2020
FinTech Future’s weekly news round-up.
Kasisto increases Series B funding round to $22m
The additional $7 million came from Napier Park Financial Partners.
From data to decisions: The rise of AI in retail banking
But first, banks need to de-silo their data and create a single data universe.
The desktop of 2020 and beyond
Clearly, these desktop application integration platforms need to evolve too.
Three trends to watch in 2020
Red Hat dissects how 2020 will be a chance for banks to catch on to innovation.
China’s fintech scene started late but trumps US, says Baidu’s fintech arm
Du Xiaoman Financial talks fintech and AI in China.
Bank of America unveils new mobile banking app with loan applications built in
The bank has 29 million mobile clients.
eBook: 5 AI solutions every retail bank needs
Download the DataRobot ebook today
Pakistan’s JS Bank first in country to launch ‘chat banking’ on WhatsApp
The service is free to use with no registration process.
FinovateFall 2019: AI, ML, robotics and digital first
Three exciting days in New York witnessing the latest and greatest from over 70 fintechs.
White paper: How banks are winning with AI and automated machine learning
Discover how estimating the risks or rewards of making a particular loan has become faster and easier
Tech vs. humans: Can fintech have it all?
Is interacting with a person over an algorithm a hindrance, or a help?
Live webinar: Why operational excellence in payments is critical to your future success
Register to the Red Hat fireside chat live from Sibos!
Yes Bank uses Microsoft’s AI platform for chatbot
The AI chatbot is well-versed in the banking world.
Solution brief: Five benefits of open banking
Open banking is more than a one-off API. It’s a complete API strategy. Learn the 5 key benefits.
Floatbot creates chatbot for Andhra Bank
The start-up hopes to set an AI trend for Indian banks.
White paper: Enabling PSD2-compliant fraud monitoring with OneSpan risk analytics
Learn more about PSD2 with OneSpan now!
White paper: The architect’s guide to digital core banking in the cloud
Download the Five Degrees white paper now
White paper: How to scale a fintech
Download the GoCardless white paper now
Manulife Bank deploys Kasisto’s AI chatbot
Talk with a robot for all your banking needs.
Lloyds first to launch open banking app for credit cards and savings
The banking group has also added a secure 24-hour messaging service.
Tinkoff launches Oleg, a financial and lifestyle AI
Tony Stark’s, Jarvis, may have some competition.
Conversational AI firm Clinc raises $52m
The Series B round brings the Ann Arbor, Michigan-based fintech’s total capital to $60 million.
Banking on CX leadership?
Practical steps and examples of how to deliver differentiated, superior customer experiences.
ABN AMRO joins investors helping Tealium target global expansion
Tealium’s AudienceStream platform connects customer data in one place.
Appian World 2019: why banks need low-code tech
Revolutionising call centres, and harnessing AI to address challenges such as the demise of Libor.
Plum hits $4.5m new funding with 433% user growth in a year
The firm has reached 400,000 users.
Webinar: Collaboration is key to digital banking
Sign up to hear from our leading panel of financial and technology companies!
Beyond bots: real conversations for a meaningful customer experience
In our rush to digitally transform, it seems we’ve tried to automate the human, rather than humanise technology.
