NTT Ltd’s 2020 Global Customer Experience Benchmarking Report: the connected customer – delivering an effortless experience
What key business outcomes to focus on to provide a seamless and effortless CX journey.
What key business outcomes to focus on to provide a seamless and effortless CX journey.
Both Union54 and Zazu were founded by Perseus Mlambo.
The second product launch by the fintech since its £10m grant.
Atlantis believes market adoption in India will be particularly successful.
Several users said they couldn’t get through to an agent.
The tech company plans to diversify financial market in South Korea
New US bank prepares for post-launch life with Temenos.
RTP is bound to cause swift changes for the customer-facing side and behind the scenes.
The future of finance is digital. Free tickets to FinovateFall available!
Noted cryptographer and Unbound’s co-founder/CEO Prof. Yehuda Lindell explores virtual HSMs, at length.
Be vigilant online! You are your first line of defense against fraud.
How face-based biometrics and AI can deliver smooth digital onboarding and stamp out fraud.
“With a digital bank, being more nimble, we want to build a global business”.
City First Bank in Washington and Broadway Federal Bank in Los Angeles are merging.
“The cooperation with Neon gives Helvetia the opportunity to access new customers.”
“Every payment counts and determines the world we live in.”
Stablecoin Tether has accounted for 93% of stablecoin usage across East Asia in recent years.
The collaboration will connect ABN Amro with Techstars’ global network.
FinTech Futures’ weekly news round-up.
The credit union will run its core through Jack Henry’s private cloud environment.
“Over the past 12 months, we have learned a lot about our US customer base.”
Mode is one of R8’s two entities.
Singapore fintech plans product expansion with new funding.
Sendwave has a presence in East and West Africa.
“Banks must weave their services into customers’ digital lives”.
Juicepro has seen 1,000 registered users in a month.
The Munich court opened insolvency proceedings on 25 August.
Esteve has been a managing director at JP Morgan’s ECM for the last 18 years.
The bank wants to scale up the service to 63,000 villages.
The firm also hired a new chief financial officer in June.
The UK bank reacts to an increasingly online demand.
Danish challenger bank claims to be pioneer with new service.
The complaints commissioner criticises the timing and lack of promotion.
It follows allegations that the bank helped 2,650 Belgians hide their accounts from tax authorities.
Matt Sattler, head of HSBC’s innovation labs, reveals what it takes to secure a deal with the bank.
The range of accounts pay 1.05%, all the way up to 1.3%.
Layoffs, branch closures and cuts to third-party spending are on the table.
The new cloud-based venture will sit under the Chase brand.
Cat Rüst joins the bank from an executive role at UBS.
Why we need open banking to get payments networks up to scratch.