CaixaBank plans to invest €5bn in technology over the next three years
Spain’s CaixaBank has unveiled its 2025–2027 strategic plan, outlining a technology investment of more than €5 billion over the next three years “to be ready and able to succeed in a more digital and competitive environment”.
CaixaBank commits to €5 billion tech investment
The plan focuses on three strategic priorities: accelerating business growth, driving transformation and investment, and strengthening the bank’s position as a “benchmark in sustainability”.
Having launched its generative AI initiative GalaxIA in August, CaixaBank aims to harness new technological innovations to enhance its commercial and service capabilities.
As part of its strategy, CaixaBank will also recruit 3,000 young professionals, mostly with “technical profiles”, between 2025 and 2027.
With a continued emphasis on the digital generation, loyalty and engagement, the bank aims to strengthen its growing customer base on Imagin, CaixaBank’s digital platform with over 3.5 million users, through the launch of new products and services.
This includes financial solutions for seniors designed to address dependency, healthy ageing, and longer life expectancy, supported by specific care initiatives.
Furthermore, and in line with its sustainability commitment, CaixaBank aims to mobilise over €100 billion in sustainable finance as part of its new plan, focusing on green products, energy renovation services, energy efficiency, and partnerships with electric car makers.
With “formidable financial strength” demonstrated over the past three years, the banking group, which operates over 4,130 branches and 12,000 ATMs, targets a ROTE (return on tangible equity) above 16% by 2027 and a 15% average for 2025–2027.
Gonzalo Gortázar, CaixaBank’s CEO, states: “In the next three years, we want to take advantage of a more favourable economic environment to take a leap forward in our service quality, in our technological capabilities and in the development of our workforce’s talent.”
