Demystify Podcast: Demystifying the use of GenAI for customer propositions with Uday Akkaraju of Bond.AI
In this episode, the podcast co-hosts Dave and Dharm are joined by Uday Akkaraju, founder and CEO of Bond.AI.
Uday demystifies Bond.AI, a US-based company that uses artificial intelligence (AI) to bridge the gap between consumers and financial institutions. Drawing on his background in human-centred design, cognitive psychology, and intelligent virtual agents, Uday shares how personal financial struggles in Silicon Valley led him to the financial services industry.
Throughout the conversation, he emphasises the need for a deeper understanding of consumer behaviour beyond simple transactions and advocates for a more holistic approach focusing on context and long-term financial wellness. He speaks candidly about the challenges in building trust and consumer engagement in an industry that is often seen as impersonal.
A key highlight of the discussion is Bond.AI’s strategic pivot to integrate health data with financial services to improve quality of life and extend health span. Bond.AI aims to broaden its impact by partnering with employers, combining financial and health strategies to address systemic issues.
The episode wraps up with insights into Bond.AI’s plans for global expansion, particularly through leveraging open banking, and a promise to revisit the platform’s evolving applications in future discussions.
This version sharpens the focus on key themes like consumer engagement and the integration of health and finance, making it easier to follow and more engaging.
Thanks to Orama for editing this podcast. You can find out more about Orama and the services they offer here.
Take a look at the full catalogue of episodes on the Dave & Dharm Demystify Podcast homepage.
