Security Bank of Kansas City selects NCR Atleos to manage ATMs
Security Bank of Kansas City has expanded its partnership with NCR Atleos, the ATM business formed from the separation of US-based enterprise technology provider NCR Corporation into two separate business entities, to cultivate its self-service banking offerings.
NCR Atleos to manage ATMs for Security Bank of Kansas City
The agreement will see the bank adopt its partner’s ATM-as-a-Service and ITM-as-a-Service offerings as a means to simplify access to financial services for the consumers and businesses it has been serving across Kansas City, USA, for the last 90 years.
The bank admits that its “growing but aging” fleet of ATMs, as well as the given prevalence of its interactive teller machines (ITMs) across the state, caused it to reconsider the deployment model and strategy behind how it offers self-service banking.
While its ATMs can be used in the most traditional sense to withdraw cash and check balances for example, its ITMs enable customers to interact with a live teller during select times, while also accepting loan payments and deposits, among other features.
After the bank previously tapped NCR for its hardware and managed services, NCR Atleos’ expanded engagement in the partnership will see it take hold of the management and maintenance of both forms of machine in a bid to afford the bank’s employees more time to dedicate their resources to higher value core business activities.
Thomas Davies, EVP and chief retail officer at Security Bank of Kansas City, says the partnership will enable the bank to “evolve our self-service strategy with greater efficiency and ease” and “facilitate more convenient, accessible customer interactions while supporting our continued growth”.
Diego Navarrete, EVP of global sales for NCR Atleos, describes the availability of ATMs and ITMs as “deciding factors when it comes to bank loyalty”, and that by outsourcing this “critical channel”, the bank is better positioning itself to “more quickly implement new features and functionality”.
Security Bank of Kansas City joins the Philippines’ UnionBank and Florida’s Seacoast Bank in tapping the provider for its ATM-as-a-Service technology.
