CaixaBank forms GenAI task force with backing from Microsoft, Accenture and Banco BPI
Spain’s CaixaBank has formed “a multi-disciplinary task force” to explore new potential use cases of generative AI (GenAI) in a bid to enhance its internal and customer-related processes.
CaixaBank to test GenAI waters with new task force
Having already incorporated AI into its foreign trade and cognitive assistant services, among other areas, the Valencia-based bank is now aiming to tap the full potential of GenAI for all its lines of activity.
The bank says the task force is made up of more than 100 of its own employees and employees of its technological subsidiary, CaixaBank Tech, and it hopes the endeavour will help it uncover and develop use cases that will stimulate digital innovation, employee efficiency and customer satisfaction.
It also anticipates that the project will enable it to “streamline new software developments” and “improve processes for analysing management information”.
Joining these efforts is Portugal’s Banco BPI (owned by the CaixaBank Group), Dublin-based Accenture and tech giant Microsoft, with which CaixaBank previously partnered to establish an AI innovation lab in June 2022.
Microsoft’s involvement in the project will provide the bank with access to off-market generative pre-trained transformer (GPT) models within the boundaries of the company’s “secure test environment”.
Depending on the outcome, CaixaBank says it aims to deploy beneficial use cases across the group throughout next year.
