OCBC Bank unveils “HR in your pocket” app
OCBC’s AI-powered mobile app is HeRe
OCBC has become the first bank in Singapore to launch a human resource (HR) mobile app for its employees.
The app, called “HR in your pocket”, includes an artificial intelligence (AI)-powered chatbot that is integrated with the bank’s HR information system. This chatbot can provide responses that are specific to each employee. Examples of use include leave applications, tracking of medical and lifestyle expense reimbursement claims, internal job postings, and the bank’s people directory.
Praveen Raina, SVP, group operations and technology, OCBC Bank, says the app “helps to boost productivity as it frees up resources and time that could be used for other purposes”.
Employees can also ask the app’s in-built chatbot, Buddy, HR-related questions and get a response. As Buddy is integrated with the bank’s HR system, the questions can be individualised. For example, the employee can ask if he or she has met mandatory leave requirements or enquire after the status of an expense claim. Employees ask Buddy questions by either typing the questions in the chat window or using voice commands.
This latest app quickly follows on from last week, when OCBC launched its first standalone mobile app for QR code cashless payments at nearly 2,500 NETS terminals.
The new OCBC Pay Anyone app brings together all its Pay Anyone services – peer-to-peer e-payments, QR code payments, and integration with Siri and iMessage – into one place.
what is the benefits and limitations of HR mobile app to banks