Lloyds, Halifax and NatWest customers hit by online banking glitch
The customers of Lloyds, Halifax and NatWest have all been affected by an online banking glitch that is preventing access to accounts and making payments disappear.
The problems, which are not good at any time, have been exacerbated by the fact that today (28 April) is a payday for many in the UK, and 1 May (Monday) is a public holiday.
On the NatWest Twitter account, it says it is “aware of some issues with completing transfers on accounts”.
We are aware of some issues with completing transfers on accounts, we are working hard to fix this. Sorry and thank you for your patience.
— NatWest (@NatWest_Help) April 28, 2017
Customers on Twitter have been the usual mix of abusive, confused or sarcastic. If anybody thinks British people are polite and calm – take a look at Twitter for a reality check.
Please can you guarantee that our money is safe? This is highly worrying and I – and many others – are utterly distressed and upset
— de Lacey (@deLaceyMusic) April 28, 2017
Don't worry lads, not like I need to transfer money or anything. You take your time
— Callum Jones (@Callum_Jones_93) April 28, 2017
The main concerns are that there is no access to accounts or money has gone missing.
On Lloyds and Halifax Twitter accounts they both display the same message.
https://twitter.com/AskHalifaxBank/status/857917098286362626
Their customers have the same kind of problems as NatWest.
UPDATE
At 3.29pm (UK time) on 28 April, NatWest declared everything was back to normal.
— NatWest (@NatWest_Help) April 28, 2017
Here we go again
All these problems are nothing new to the UK banking scene.
In January, customers of Lloyds, Halifax and TSB were unable to access their online accounts after a major outage.
In October, there were some issues with NatWest’s debit card payments and its customers were unable to make purchases.
