Raiffeisen Bank Romania in digital tech revamp with Backbase
Raiffeisen Bank Romania, a subsidiary of Austria’s Raiffeisen Group, is modernising its channels delivery with Backbase.
Backbase’s Omnichannel Banking Platform will support digital banking functions for individuals, SMEs and corporates, providing a “seamless user experience”, Backbase says.
According to the agreement, the first deliverable will be a new mobile app for retail clients.
“Raiffeisen Bank needed a partner that could take its banking platform to the next level,” the vendor states.
Bogdan Popa, VP of operations and IT at Raiffeisen Bank, anticipates the project “will enable us to be more agile and adapt to the fast growing and shifting needs of our customers”.
The bank has over two million customers. Of these, 1.9 million are retail clients, and the rest are corporates and SMEs.
It also has a network of 500+ branches across Romania.
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The Amsterdam-based vendor has been going strong since its inception in 2003.
Backbase now claims over 75 customers across Europe, Asia and Asia Pacific, North America and the Middle East. Among the big names are Barclays, ABN Amro, ING, Credit Suisse, Hapoalim and Westpac.
The vendor has recently opened a new R&D centre in the UK. The centre is based in Cardiff, Wales, and has 24 employees. Backbase plans to double this number by the end of the year.
It has also recently made inroads into Canada, via a major deal with Central 1 Credit Union.
Elsewhere, the vendor’s clients include Valiant Bank in Switzerland, Metro Bank in the UK, Hellenic Bank in Cyprus, AmBank in Malaysia and HDFC Bank in India.
