Atom Bank opens doors to all UK customers
All are welcome
There’s nothing better than going all the way. Challenger bank Atom is now fully open for all customers in the UK.
Atom initially launched with an “invitation only” phase, but as of today (6 October) anyone can download the Atom App, both in IoS and Android, and open an account. The App is available to download for free via the Apple or Google Play stores.
The bank offers face and voice biometrics, account opening “in just a few minutes, with no need for branches or paperwork”, and a 24/7 customer support team based at Atom’s HQ in Durham, UK.
Looking to the future, Atom’s chief executive Mark Mullen says it is “already working” on its current account.
Behind the scenes
Recently, the bank signed a five-year deal which will see Phoebus’ lending software supporting its secured business lending and account servicing for Atom’s residential lending. The new platform will be used by the bank’s team to originate loans for customers through intermediary lending. Phoebus says “the first applications are now being processed”.
Atom also added another system to its bulging IT set-up. This is WDS Virtual Agent, which will answer customer queries from an AI bot within the bank’s mobile app. The solution is supplied by WDS, a subsidiary of Xerox. The vendor says it will “give the customers the power to self-service by getting immediate answers directly from the app”.
With so many new entrants trying to muscle into the UK banking sector, Banking Technology has put together a comprehensive list of the known challengers to date and the technology they are using.
