Alliant Credit Union partners Backbase for Engagement Banking platform
Alliant Credit Union, the largest digital-only credit union in the US with $20 billion in assets, has partnered with Dutch banking tech provider Backbase to revamp its digital member experience.
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Alliant Credit Union partners Backbase
The credit union will utilise Backbase’s Engagement Banking platform, which the vendor says will deliver “hyper-personalised experiences, customised financial journeys, and increased operational efficiency” to Alliant’s 900,000 members.
The flagship solution incorporates over 400 composable microservices across a multi-zone deployment model, with managed services for onboarding, AI-powered consumer insights, consumer engagement, process orchestration and loan origination, among other features.
Sumeet Grover, chief digital officer for Alliant Credit Union, says the deployment of Backbase’s platform will focus on equipping members with the “capabilities they need to bank, plan and save easily and conveniently”.
Founded in 1935, Alliant Credit Union provides a full suite of digital financial services for members throughout the US, including credit cards, savings accounts, mortgages and individual retirement accounts (IRAs). It has been led by interim CEO Ken Schaafsma since the departure of Dennis Devine in November.
Since launching in 2020, Backbase’s Engagement Banking platform has accrued a growing list of clients in the US, including Blue Federal Credit Union, Ent Credit Union, Navy Federal Credit Union, and OneAZ Credit Union in Arizona, among others.